Junior Account Handler in Stratford-upon-Avon

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

The essence of the role is to offer an impeccable level of service to our new and existing customers. Depending on the type of our professional therapeutic clients, and the membership and insurance packages we can offer, you will be giving them confidence and peace of mind at low cost. With core beauty industry knowledge and support, ABT is considered a market leader, delivering exceptional customer service.

Whether you have some or no insurance experience, we are looking for people with an attention to detail, able to take care in the accuracy of the work they do and having the confidence to speak to our customers, clearly and professionally. The role entails dealing with enquiries both verbally and in writing, logging customer information, creating and issuing insurance documentation, taking payments, as well as creating relevant membership details.

If you are enthusiastic about helping people get the support they need to succeed, we are looking for individuals ready to take that step, to support the growth and success of our company. As part of our team, you'll have the chance to support your colleagues in delivering the quality service our clients expect from us at Howden & ABT. From handling all aspects of their insurance journey, you'll ensure that each customer's needs are met with the right coverage and pricing. Join us as we continue our mission as a force-for-good in insurance.

What you’ll do

• Works with senior members of the team to ensure Team objectives are achieved
• Participates in team meetings as required
• Work alongside team members on assigned work and projects
• Create clear and concise client records and documentation, to a high standard of accuracy
• Assist in responses to market and third-party queries as appropriate
• Take responsibility for data entry, processing of premiums and collection of funds from clients
• Make outgoing prospecting calls where necessary
• Work within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Processes data promptly and accurately on relevant systems to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
• Adhere to company policies and procedures and obtains all authorisation necessary
• Actively undertake personal development to ensure up to date knowledge and understanding of best practice
• Ongoing growth of knowledge and appreciation for the specific nature of the markets, qualifications and standards the role requires, be that beauty, complementary, holistic or psychological disciplines
• Undertake all compulsory regulatory training modules in a timely way

Who we’re looking for

• A determination and willingness to learn about insurance process and the relevant markets
• Ability to work well as part of an open and collaborative team
• Organised with attention to detail
• Past experience and Insurance knowledge is not essential and training will be provided. However, it would be helpful to have some knowledge of what the role entails
• Confidence to work with others and provide a supporting role to the team
• Computer literate with skills in basic software (e.g. Outlook, Microsoft Excel, Word etc.)

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.