Senior Claims Handler - Corporate & Commercial

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect clients’ assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We have an exceptional opportunity for a Senior Claims Handler to join our Caterham (or Alton, London, or Farnborough office) team. As a Senior Claims Handler, you will play a vital role in delivering detailed and efficient claims service to our clients. With your proven expertise in commercial claims handling, you will have the autonomy to manage a portfolio of claims from start to finish, ensuring the best possible outcome for our customers.

• Handle commercial claims from start to finish, demonstrating your expertise in insurance policies, coverage types, and claims procedures.
• Collaborate closely with different teams within our company and external vendors to facilitate timely and efficient claims resolution.
• Apply your analytical skills to analyse claims data, identify trends, and develop strategies to reduce risk.
• Foster positive relationships with clients, brokers, insurers, and industry partners.
• Stay ahead of industry trends, regulatory changes, and emerging technologies.
• Present reports and presentations that highlight key performance indicators.
• Conduct on-site visits to clients in the event of a loss.
• Negotiate with insurers to secure the best possible settlement terms under the policy.

• Strong understanding of commercial insurance policies, coverage types, and claims procedures.
• Brokerage experience is a must-have.
• Your expertise in client relationship management is crucial.
• Understanding of general and legal principles of insurance.
• Familiarity with relevant regulatory and legal frameworks.

• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• A customer-focused approach.
• Ability to work independently, prioritise tasks, and meet deadlines.
• Confidence, assertiveness, and resilience under pressure.
• Experience in providing care and emotional support to clients.

• GCSE Maths and English (or equivalent) are required.
• A level qualification is desirable.
• Possession of CII and or CILA certifications is considered an asset.

What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.