Bordereaux Analyst in London

DUAL is a different kind of MGA and has been since day one in 1998. We have built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive.

A career that grows with you. DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

Role overview

The role entails working in a fast paced and challenging environment with responsibilities for producing and overseeing delegated authority data within a Bordereaux team, inclusive of Written, Premium and Claims Bordereaux, technical analysis and reporting. The role will also involve working with internal teams to address issues and external stakeholders to maintain relationships so excellent communication skills are key.

Role responsibilities

• Liaise with Business Units to facilitate formal bordereaux information structure for Written/Premium/Claims, working with global products and in a multi-currency environment to ensure reports are accurate and up to date when sent to Brokers/Carriers.
• Monthly review of portfolio for Business Unit, highlighting issues/significant changes etc.
• Proactively raise and manage queries through to resolution with both internal and external stakeholders.
• Maintain and develop Monthly Management information Written/Claims/Premium/Aged Debtor by Business Unit.
• Control of Business Units metrics KPIs and Root cause Analysis across Business Unit binders.
• Check key metrics are being adhered to including Binder Limit/Condition Review/Taxes/Lloyds Risk Codes exception reporting and review.
• Ensure process and procedures are compliant with DUAL business policies and local business policies.
• Management of payments to carriers and other third parties on a monthly basis. Reconciliation of claims trust accounts.
• Respond in a timely manner to External Audit requirements/requests.

Key Skills

• Ability to adhere to and manage strict SLAs.
• Identifies and resolves problems proactively and in a timely manner.
• Actively seeks opportunities for improvement and development.
• Displays original thinking and generates creative solutions.
• Time management and prioritisation.
• Strong working knowledge of Microsoft Excel.
• Can handle multiple tasks with interruptions.
• Numerate and can demonstrate accuracy and thoroughness.
• Resilient and adaptable to change.
• Confident and able to develop relationships through effective communication.
• Meticulous and strong attention to detail.

Knowledge and Experience

• Experience in reporting in Lloyds minimum standards.
• Knowledge of LMTOM & Market business glossary.
• Experience in producing Written, Premium & Claims bordereaux.
• Well practiced in reconciliations.
• Strong Excel knowledge (Formulas & Pivot Tables).
• Understanding of Delegated Authority.

Compliance & Regulatory Responsibilities

• To remain compliant at all times.
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
• To share ideas, best practice and other information within the team.
• Ensure that own performance, HR and T&C records are up to date and meet the Company's requirements.
• Maintain accurate records and deal with correspondence appropriately.

DUAL is where ambitious people thrive. There's an independent spirit and an entrepreneurial feel that run throughout the business. You'll have greater freedom to use your talents to help clients and colleagues do more.

Working here is rewarding. As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you'd expect from a global business – and some you wouldn't.

Reasonable adjustments

At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people's needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location.

The power to change our world. As a business, DUAL is about taking action. It's fundamental to our entrepreneurial spirit, and it doesn't just apply during office hours. It relates to the communities we move in and the world we live in. That's why we constantly strive to be a force for good.