At a Glance
- Tasks: Provide top-notch support and training for the Acturis platform.
- Company: Join Howden Group, a leader in insurance solutions.
- Benefits: Enjoy flexible hours and opportunities for travel across the UK.
- Other info: Be part of a dynamic team with growth potential.
- Why this job: Make a difference by empowering users with your expertise.
- Qualifications: 3+ years of Acturis experience and knowledge of insurance operations.
The predicted salary is between 35000 - 45000 £ per year.
Howden Group is seeking an experienced Support Analyst to join the Acturis Support team. The role involves providing high‐quality application support and user training across the Acturis platform.
Responsibilities include:
- Managing the Acturis helpdesk
- Creating user guides
- Delivering training to users
Candidates should have a minimum of 3 years’ Acturis experience and a strong understanding of insurance operations. The position offers flexible working hours and occasional travel within the UK.
Acturis Support Specialist: Helpdesk & Training Lead in London employer: Howden Group
Howden Group is an excellent employer that values its employees by offering flexible working hours and opportunities for professional development within the Acturis Support team. With a strong focus on collaboration and user training, employees are encouraged to grow their skills in a supportive environment, making it a rewarding place to work for those passionate about insurance operations.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Support Specialist: Helpdesk & Training Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for Acturis Support roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your 3+ years of Acturis experience and any training you've delivered. Make sure they see how your expertise can benefit their team.
✨Tip Number 3
Prepare for those interviews! Brush up on common questions related to application support and user training. Think about specific examples from your past roles that showcase your problem-solving skills and understanding of insurance operations.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our Acturis Support team. It shows initiative and gives us a better sense of who you are!
We think you need these skills to ace Acturis Support Specialist: Helpdesk & Training Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Acturis and any relevant training you've delivered. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Acturis platform and how your background in insurance operations makes you a perfect fit for our team.
Showcase Your Communication Skills:As a Helpdesk & Training Lead, clear communication is key. In your application, highlight examples of how you've effectively communicated complex information to users or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Howden Group
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Familiarise yourself with its features, common issues users face, and how to resolve them. This will show that you’re not just experienced but also proactive in understanding the platform.
✨Showcase Your Training Skills
Since the role involves delivering training, prepare to discuss your previous training experiences. Think of specific examples where you successfully trained users or created user guides. Highlight your ability to simplify complex information, as this is crucial for helping others understand the Acturis platform.
✨Demonstrate Your Helpdesk Management Experience
Be ready to talk about your experience managing a helpdesk. Discuss how you prioritise tasks, handle difficult situations, and ensure high-quality support. Providing examples of how you improved processes or user satisfaction can really set you apart.
✨Understand Insurance Operations
Since a strong understanding of insurance operations is key, make sure you can discuss how your experience aligns with this requirement. Brush up on industry terminology and trends, and be prepared to explain how your background can benefit the team at Howden Group.
