At a Glance
- Tasks: Provide top-notch support and training for the Acturis platform.
- Company: Join Howden Group, a leader in insurance solutions.
- Benefits: Flexible working hours and opportunities for travel within the UK.
- Other info: Dynamic role with a focus on user satisfaction and support.
- Why this job: Make a difference by empowering users with your expertise.
- Qualifications: 3+ years of Acturis experience and knowledge of insurance operations.
The predicted salary is between 30000 - 40000 £ per year.
Howden Group is seeking an experienced Support Analyst to join the Acturis Support team. The role involves providing high‐quality application support and user training across the Acturis platform.
Responsibilities include:
- Managing the Acturis helpdesk
- Creating user guides
- Delivering training to users
Candidates should have a minimum of 3 years’ Acturis experience and a strong understanding of insurance operations. The position offers flexible working hours and occasional travel within the UK.
Acturis Support Specialist: Helpdesk & Training Lead in Howden employer: Howden Group
Howden Group is an excellent employer that values its employees by offering flexible working hours and opportunities for professional development within the insurance sector. With a strong focus on collaboration and support, the work culture fosters growth and innovation, making it an ideal environment for those looking to enhance their skills while contributing to a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Support Specialist: Helpdesk & Training Lead in Howden
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for Acturis Support roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Acturis knowledge! Make sure you're well-versed in the platform's features and functionalities. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle common support scenarios or training challenges. Practising your responses will help you articulate your experience and skills effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Acturis Support Specialist role. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Acturis Support Specialist: Helpdesk & Training Lead in Howden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Acturis and any relevant training you've provided. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Acturis platform and how your background in insurance operations makes you a perfect fit for our team.
Showcase Your Communication Skills:Since this role involves user training and support, we’re keen to see how well you communicate. Use clear and concise language in your application to demonstrate your ability to convey complex information simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Howden Group
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Familiarise yourself with its features, common issues users face, and how to resolve them. This will show that you’re not just experienced but also proactive in understanding the platform.
✨Showcase Your Training Skills
Since the role involves delivering training, be prepared to discuss your previous training experiences. Think of specific examples where you successfully trained users or created user guides. Highlight your ability to simplify complex information, as this is crucial for helping others understand the Acturis platform.
✨Demonstrate Your Helpdesk Management Experience
Be ready to talk about your experience managing a helpdesk. Discuss how you prioritise tasks, handle difficult situations, and ensure high-quality support. Providing examples of how you improved processes or user satisfaction can really set you apart.
✨Understand Insurance Operations
Since a strong understanding of insurance operations is key, make sure you can discuss how your experience aligns with this requirement. Brush up on industry terminology and trends, and be prepared to explain how your background can benefit the team at Howden Group.
