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- Tasks: Deliver exceptional customer service while handling claims efficiently and proactively.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Enjoy work/life balance, career progression, and opportunities for volunteering.
- Other info: Dynamic office environment with opportunities for travel and personal development.
- Why this job: Be part of a passionate team making a positive impact in the insurance industry.
- Qualifications: Minimum 2 years' experience in insurance and a Cert CII qualification.
The predicted salary is between 30000 - 40000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Summary
- To deliver an exceptional customer experience.
- To handle claims in an efficient, pro-active and customer-focussed manner.
- To be an ambassador of the Howden Claims Division.
- To embrace and embody our CARE & FOCUS values and positively promote our proposition to Clients, Colleagues and Suppliers.
Key Responsibilities
- Handle claims cradle to grave on both a delegated and non-delegated basis.
- Ensure an exceptional claim service is delivered to each and every Client.
- Deal with phone calls and correspondence efficiently.
- Review and if necessary challenge Insurer decisions on liability.
- Responsibility for your own claims portfolio ensuring you handle claims in line with our service level agreements, service standards, values and (where applicable) the delegated authorities.
- Build relationships with our insurers, suppliers, clients and across Howden.
- Support the team with knowledge share & coaching.
- Ensure that the Claims Manager is fully aware of all issues or complaints.
- Ensure that full compliance of our standards is maintained at all times.
- Keep up-to-date with new products and new markets.
- Be an advocate of Howden.
- To be the main contact for certain Clients.
Skills
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent Client service skills.
- Excellent oral and written communication skills.
- Good literacy and numeracy (minimum of C or equivalent in English and Maths).
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client’s level of understanding.
- Ability to persuade and influence others.
Job Scope
The role will be office based but will require regular travel for:
- Clients/Insurer visits
- Off-site training
- Division and Team events
- Other internal/external meetings
Knowledge
- Working knowledge of all the main classes of General Insurance and GDPR, FCA / FOS and the CII’s Code of Ethics.
- Working knowledge of Howden product range, policy wordings and service standards.
- Responsibility for own personal development and for keeping own knowledge up-to-date by the use of extra-curricular reading, eLearning, in-house and external courses, and studying for professional qualifications in order to gain the required CPD points.
Experience & Professional Qualifications
- Must have a minimum of 2 years’ experience in providing specialist advice in the insurance market.
- Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).
Regulatory
- Adhere to the principles set by the FCA.
- Adhere to Howden Private Client service standards and procedures, accepted good market practice and the CII Code of Ethics.
- To work in the best interests of the Client at all times.
- Ensure compliance with the General Data Protection Regulations.
- Ensure all records and communications with Clients are accurately recorded and filed in the correct manner.
- Comply with the Bribery Act 2010, and other such applicable regulations in place from time to time.
- Ensure that you do not breach any applicable sanctions imposed, or deal with embargoed entities.
- Comply with relevant anti-money laundering regulations in place from time to time.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Claims Handler employer: Howden Group
Contact Detail:
Howden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to current or former Howden employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Claims Division. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding Howden's culture and values. Familiarise yourself with their CARE & FOCUS principles. Show how you embody these values in your past experiences, and you'll stand out as a great fit for the team.
✨Tip Number 3
Practice your communication skills! As a Claims Handler, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to refine your ability to explain complex concepts simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Howden and being part of our amazing team.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours at Howden, so don’t hold back on sharing why you’re excited about joining our team.
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight relevant experience and skills that match the job description. We love seeing how your background fits into our culture and the specific responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so show us you can express your thoughts effectively in writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Howden Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of general insurance and Howden's product range. Familiarise yourself with their service standards and values, as this will show that you're genuinely interested in the company and the role.
✨Showcase Your Client Service Skills
As a Claims Handler, excellent client service is key. Prepare examples from your past experience where you've gone above and beyond for clients. This will demonstrate your ability to deliver exceptional service and handle claims efficiently.
✨Be Ready to Discuss Compliance
Understanding compliance is crucial in this role. Be prepared to discuss your knowledge of GDPR, FCA regulations, and the CII Code of Ethics. Showing that you take compliance seriously will reassure them that you can handle sensitive information responsibly.
✨Embrace the Culture
Howden prides itself on its unique culture. During the interview, express how your values align with theirs, particularly around collaboration and making a positive difference. This will help you stand out as a candidate who fits well within their team.