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For Companies At a Glance
- Tasks: Build strong client relationships and manage insurance transactions with transparency.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Enjoy work-life balance, career progression, and opportunities for volunteering.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: 2+ years in commercial insurance preferred, but training is provided.
- Other info: Flexible working options available to suit your needs.
The predicted salary is between 30000 - 40000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
Division – Restructuring & Resolution, Financial Lines Group, Howden Insurance Brokers Limited
Location – Birmingham
Hours – Full Time (Mon-Fri 9:00 – 17:30)
What you’ll do
- Clients
- Develop strong relationships with clients and colleagues
- Develop strong relationships with insurers
- Deal with client quote requests, placements, renewals and mid-term adjustments
- Ensure transactions are conducted with full transparency & accuracy
- Suppliers/Markets
- Develop strong relationships with markets
- Broking
- Create comprehensive client and broking documents as required
- Obtaining quotes, indications and endorsements
- Technical duties (including data entry, credit control, bordereau production and chasing subjectivities)
- Assist in planning the most appropriate insurance program for the client’s demands and needs
- Provide advice, support and training to colleagues and direct reports
- Compliance
- Ensure compliance with all applicable Company and/or Group policies and procedures
- Ensure correct authorisation is obtained and processes followed when required by the Company and /or Group policies and procedures
- Ensure compliance with legal and regulatory requirements
- Ensure that own performance, HR and T&C records are up to date and meet the Company and/or Group’s requirements
- Maintain accurate records and deal with correspondence appropriately
- Ensure compliance with Anti Bribery and Corruption policy and procedures
Who we’re looking for
- Ideally 2+ years commercial insurance experience but training will be provided.
- Negotiation and influencing skills.
- Enjoy solving problems.
- Team player, and able to build sustainable relationships.
- Professional and personable.
- An ability to learn.
- IT Literacy with a working knowledge of Word and Excel required.
- Good organisational skills and ability to multi-task and plan own workloads.
- Strong attention to detail and ability to produce accurate work under pressure.
- Previous experience of line management.
Professional Qualifications
- Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Case Manager employer: Howden Group
Contact Detail:
Howden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Howden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Howden's culture and values. They love a no-limits mindset, so think of examples from your past where you've pushed boundaries or solved tough problems.
✨Tip Number 3
Show off your relationship-building skills! During interviews, highlight times when you've developed strong connections with clients or colleagues. This is key for a Case Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Howden team.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Case Manager role. Highlight your commercial insurance experience and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a great fit for our team at Howden.
Showcase Your Soft Skills: We love team players! In your application, mention your negotiation skills and ability to build relationships. These are key traits we look for in a Case Manager.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Howden Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Manager at Howden. Familiarise yourself with their values, especially around collaboration and client relationships. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in contributing to their unique culture.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your negotiation skills, problem-solving abilities, and how you've built strong relationships. Be ready to discuss specific situations where you successfully managed client requests or handled compliance issues, as these are key aspects of the role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture, and how success is measured in the Case Manager role. This shows that you're engaged and serious about finding a good fit for both you and Howden.
✨Be Yourself
Howden values authenticity, so don’t be afraid to let your personality shine through. Share your motivations and what drives you, whether it’s work-life balance or making a positive impact. This will help you connect with the interviewers on a personal level and show that you align with their values.