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- Tasks: Make high-volume outbound calls to generate leads for our Sales Consultants.
- Company: Join Howden, a global insurance group with a strong employee ownership culture.
- Benefits: Enjoy a supportive work environment, career progression, and flexible working options.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real impact on customer experiences.
- Qualifications: Excellent communication skills and a passion for delivering exceptional customer service.
The predicted salary is between 25000 - 30000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
As a Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of Howden and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.
Responsibilities and Duties- Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
- Ensure all leads generated are correctly qualified as per the Sales Coordinator script
- Clearly and concisely promote the features and benefits of Howden, our products and the advised sales process, whilst taking advantage of cross sell opportunities
- Achieve and maintain targets for productivity, quality and compliance
- Support colleagues and the management team to ensure the best possible outcome for Howden and our clients
- Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
- To constantly display and encourage INTEGRITY, UNITY, INNOVATION and PASSION
- Excellent communication skills both verbally and written towards all our customers and insurers
- A dedication to being reliable, honest and passionate about our customers
- Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
- Strong commitment to delivering exceptional customer experience
- Strong ability to follow scripts
- Proactive and driven individual with a desire to develop
- Capable of meeting targets and goals, with the ability to self-motivate
- Highly resilient
- 6 months customer service or sales experience
- Experience of working within an outbound call centre role, and/or within financial services or regulated environment
- Administration qualification (e.g. NVQ)
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Sales Co-Ordinator in Cardiff employer: Howden Group
Contact Detail:
Howden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-Ordinator in Cardiff
✨Tip Number 1
Get to know Howden and its culture! Before your interview, dive into their values and what makes them tick. This will help you connect during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! As a Sales Co-Ordinator, you'll need to communicate clearly and concisely. Try rehearsing how you'd explain Howden's features and benefits to a potential customer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows you're proactive and really keen on joining the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the opportunity. So, get your application in before the deadline!
We think you need these skills to ace Sales Co-Ordinator in Cardiff
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and sales.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Sales Co-Ordinator role. Mention any relevant customer service or sales experience that showcases your ability to meet targets.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Demonstrate your ability to convey information effectively, just like you would on a call with a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Howden Group
✨Know Your Stuff
Before the interview, make sure you understand Howden's products and services inside out. Familiarise yourself with their features and benefits so you can confidently discuss them during your interview. This will show your genuine interest in the role and the company.
✨Practice Makes Perfect
Since you'll be following scripts and making outbound calls, practice your communication skills. Role-play common scenarios with a friend or family member to get comfortable with the flow of conversation. This will help you sound natural and confident when discussing how to generate leads.
✨Show Your Passion
Howden values passion and integrity, so be sure to express your enthusiasm for customer service and sales. Share examples from your past experiences where you've gone above and beyond for customers, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the Sales Coordinator role. This not only shows your interest but also helps you determine if the company culture aligns with your values.