At a Glance
- Tasks: Lead a dynamic team in optimising claims service and fostering a positive culture.
- Company: Join Howden, a global insurance group with a strong employee ownership culture.
- Benefits: Enjoy flexible working, career progression, and a supportive team environment.
- Other info: Diverse workplace committed to personal and professional development.
- Why this job: Make a real impact by guiding clients through commercial risk complexities.
- Qualifications: 3+ years in a leadership role within commercial claims; Cert CII qualified.
The predicted salary is between 45000 - 55000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We guide our clients through the complexities of commercial risk with confidence and clarity. From large corporates to emerging ventures, we understand the diverse needs of modern businesses and craft bespoke solutions that empower them to navigate uncertainty and achieve sustainable growth. Our deep expertise allows us to protect our clients’ assets and fuel their progress. When they succeed, we celebrate with them; when challenges arise, we stand firmly by their side.
Join us and become part of a team committed to delivering exceptional service. We champion personal and professional development, and we offer a full‐time, permanent role with the flexibility to work two days per week from our Birmingham office.
The Opportunity
We are seeking an experienced Claims Manager to lead a dynamic and ambitious team within our Claims Division. In this pivotal role, you will provide first‐line supervision, coaching, and mentoring to help your team realise their potential. You will also play a key part in encouraging a positive, inclusive, and high‐performing team culture.
Key Duties & Responsibilities
- Support and implement operational strategy, policies, and procedures to optimise the Claims service.
- Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions.
- Lead all aspects of day‐to‐day operations of the Claims team, collaborating closely with HR, L&D, and Broking teams as required.
- Foster a culture of excellence, accountability, and continuous improvement—leading by example.
- Build strong internal and external relationships to enhance claims service delivery and support your team’s development.
- Conduct regular 1‐2‐1s, performance reviews, Balanced Scorecard/Objectives reviews, skills gap analyses, and audits, using outcomes to ensure compliance with internal and regulatory standards and to drive improvements.
- Produce regular performance reports for Claims Operations, utilising available tools including data dashboards.
- Manage and resolve client complaints, working with Compliance where necessary.
- Work closely with the Client Servicing team to capture feedback and improve client service delivery.
- Lead on Performance Improvement Plans, apprenticeship performance management, and recruitment activities within the Claims team.
Experience & Professional Qualifications
- Minimum of 3 years’ experience in a team leader or managerial role within the specialist commercial claims insurance market.
- Qualified to at least Cert CII.
- Proven track record of delivering results and meeting or exceeding targets while maintaining a strong client focus.
- Background in insurance broking with commercial lines experience.
- Fully proficient in Microsoft Office applications.
Knowledge Requirements
- Strong understanding of general and legal principles of insurance.
- Knowledge of relevant regulatory and legal frameworks within the commercial insurance sector.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Claims Manager - Commercial & Schemes in Birmingham employer: Howden Group
Howden is an exceptional employer that prioritises employee ownership and a collaborative culture, making it a standout choice for those seeking meaningful work in the insurance sector. Located in Birmingham, our team enjoys a flexible work environment, opportunities for personal and professional growth, and a commitment to inclusivity and excellence. Join us to be part of a dynamic team that celebrates success and supports each other through challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager - Commercial & Schemes in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Howden. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by researching common claims management scenarios. Think about how you would handle specific challenges and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated teams in the past and how you plan to foster a positive culture at Howden. We love candidates who can inspire others!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat with the team.
We think you need these skills to ace Claims Manager - Commercial & Schemes in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Claims Manager role. Highlight your leadership experience and any relevant achievements in commercial claims insurance to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team culture. Be genuine and let your personality come through.
Showcase Your Team Spirit:We love a collaborative mindset! In your application, mention examples of how you've fostered teamwork and supported others in their development. We want to see how you can help us build a high-performing team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Howden Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial claims insurance. Understand the key principles, regulatory frameworks, and common challenges in the industry. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Leadership Skills
As a Claims Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully coached or mentored team members, and how you've fostered a positive team culture. This will demonstrate your ability to inspire and manage effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you've identified process bottlenecks or resolved client complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
