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- Tasks: Support clients by handling queries and processing documentation efficiently.
- Company: Join Howden, a global insurance group with a collaborative culture and 18,000 passionate employees.
- Benefits: Enjoy flexible working options, career progression, and a supportive work environment.
- Why this job: This role offers a chance to grow in the insurance industry while making a positive impact.
- Qualifications: Must have 12 months of customer service experience and 5 GCSEs including Maths and English.
- Other info: Full-time position based in Cheltenham, with hybrid working available after training.
The predicted salary is between 28800 - 42000 £ per year.
Account Handler – Corporate & Commercial page is loaded## Account Handler – Corporate & Commerciallocations: Cheltenham – The Quadrangletime type: Full timeposted on: Posted Todayjob requisition id: R0015637Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.Howden – Corporate & Commercial are on the hunt for an Account Handler within our highly successful Commercial Schemes division to support our team in delivering a first-class service to our clients. You will be responsible for achieving personal operational targets whilst upholding outstanding customer service to our clients.This is a fantastic opportunity for someone who is eager to develop their career within the insurance industry. You will join a dynamic and successful organisation that values collaboration, innovation and excellence in everything we do. You will be responsible for contacting and renewing our already established clients within our specialist let property team.Please note this is a full-time, permanent role. You will be based in our Cheltenham office. During training you will be required to work in the office 5 days a week. Once training is complete you will move to a hybrid working pattern.**Overview:*** Prioritise and handle all work promptly and accurately* Crafting and maintaining relationships with Insurers and all Divisions around the company* Hitting/exceeding individual targets for debt & payment plan defaults* Handle all queries, written or by telephone in a professional manner and process effectively in line with service standards* Listening to the clients’ challenges and offering help to investigate and provide new solutions* Negotiating and influencing effectively, both internally and externally, to achieve business objectives* Produce accurate and professional documentation at all times* Process adjustments in line with procedures**Knowledge:*** A minimum of 2 years customer service and administration experience that includes up selling and be able to demonstrate an excellent understanding of sales/renewing and client service**Skills:*** Customer focused approach, with prior experience gained within a telephony-based service role.* Accuracy and attention to detail.* Ability to process work quickly and efficiently.* Ability to prioritise work and meet deadlines.* Good literacy and numeracy.**Qualifications:*** 5 GCSE A\\*-C including Maths and English.* A level (desirable).* Cert CII (desirable).A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:* Our successes have all come from someone brave enough to try something new* We support each other in the small everyday moments and the bigger challenges* We are determined to make a positive difference at work and beyond# # **Reasonable adjustments**We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours\\* or hybrid working\\*.If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\\*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent #J-18808-Ljbffr
Account Handler - Corporate & Commercial employer: Howden Group
Contact Detail:
Howden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with Howden's culture and values. They emphasise collaboration, innovation, and a no-limits mindset, so showcasing your alignment with these principles during any interactions can set you apart.
✨Tip Number 2
Network with current employees or alumni from your school who work at Howden. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for the interview by understanding the commercial insurance landscape. Being able to discuss current trends and challenges in the industry will demonstrate your commitment and knowledge.
✨Tip Number 4
Practice your customer service skills. Since the role requires handling queries professionally, role-playing common scenarios can help you feel more confident and ready to impress during the interview.
We think you need these skills to ace Account Handler - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, as these are key requirements for the Account Handler role. Use specific examples that demonstrate your accuracy, attention to detail, and ability to meet deadlines.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the insurance industry and Howden's values. Mention how your skills align with the job description, particularly your interpersonal skills and ability to build positive relationships with clients.
Showcase Relevant Experience: In your application, emphasise any previous roles where you handled queries professionally or produced documentation accurately. This will show that you have the practical experience needed for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Account Handler role.
How to prepare for a job interview at Howden Group
✨Understand the Company Culture
Before your interview, take some time to research Howden's culture and values. They emphasise collaboration, innovation, and a no-limits mindset. Showing that you align with these values can set you apart from other candidates.
✨Demonstrate Customer Service Skills
As an Account Handler, you'll need to showcase your customer service experience. Prepare examples of how you've handled queries professionally and efficiently in the past, as this will be crucial for the role.
✨Highlight Attention to Detail
Accuracy is key in this position. Be ready to discuss how you ensure precision in your work, whether it's through documentation or processing client payments. Mention any specific tools or methods you use to maintain high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about potential challenges you might face in the role and how you would handle them. This will demonstrate your problem-solving skills and ability to think on your feet.
