Senior Technician

The Role

As a Senior Insurance Technician, you will play a meaningful role within our Business Services team, supporting the delivery of high‑quality technical and administrative services for our growing client base. Serving as a trusted contact for London-based teams and internal partners, you will take ownership of complex technical processes, ensuring data and documentation are accurate and maintain strict compliance standards. You will also contribute to the development of guidelines and play a key role in mentoring and supporting junior colleagues, helping to strengthen technical capability across the department.

What You’ll Be Doing

• Handling sophisticated technical administration tasks with accuracy and attention to detail.
• Reviewing, validating, and approving technical data submissions in line with company standards.
• Preparing and auditing technical reports, statements, and reconciliations.
• Leading all aspects of data entry, credit control activity, and resolving any outstanding issues.
• Providing timely and accurate management information to internal partners.
• Ensuring all records and transactions align with internal controls and regulatory requirements.
• Acting as a key escalation point for internal teams, brokers, clients, and external partners.
• Supporting and mentoring junior colleagues to build broader team capability.
• Contributing to continuous improvement initiatives across systems and workflow processes.

Who We’re Looking For

We are looking for an experienced technical professional with a strong understanding of insurance operations and the mechanisms involved in the London Market. You will assume responsibility for complex work, demonstrate strong analytical and problem‑solving skills, and maintain exceptionally high standards. You will bring:

• Extensive experience in technical administration or accounting within insurance or financial services.
• Strong knowledge of London Market processes, systems, and technical requirements.
• Proven ability to review, audit, and quality‑check complex work for accuracy and compliance.
• Excellent organisational skills and capability for working effectively under pressure.
• Strong communication skills, capable of building relationships and influencing colleagues at all levels.
• High attention to detail and a methodical approach to solving problems.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• A collaborative mindset with the ability to mentor and support less experienced team members.

Qualifications

• GCSEs (or equivalent) including Maths and English at Grade C or above.
• A‑Levels (Grade A–C) or equivalent.
• Progression towards professional qualifications is beneficial but not required.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. We support each other in the small everyday moments and the bigger challenges, and we are determined to make a positive difference at work and beyond.

Reasonable adjustments

We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working, where possible.