At a Glance
- Tasks: Lead and manage multiple ServiceNow programmes, ensuring alignment with business goals.
- Company: Join Howden Group, a collaborative and inclusive workplace.
- Benefits: Competitive salary, professional development, and flexible working options.
- Other info: Diverse environment with opportunities for career growth.
- Why this job: Make a real impact in a high-stakes, enterprise-wide role.
- Qualifications: Experience in programme management and strong understanding of ServiceNow.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and highly capable ServiceNow Programme Manager to lead and govern the delivery of all ServiceNow programmes across the organisation. The role is responsible for end‑to‑end programme management of multiple concurrent ServiceNow initiatives, including but not limited to CMDB, HR Service Delivery (HRSD), Customer Service Management (CSM), Financial Services Operations (FSO), and Workflow Data Fabric (WDF). The successful candidate will have strong experience managing complex programmes with multiple workstreams, delivery teams, and third‑party vendors, ensuring alignment to business objectives, technical standards, timelines, and budgets.
Key Responsibilities
- Programme leadership and governance across all ServiceNow initiatives
- Management of multiple parallel workstreams and dependencies
- Senior stakeholder engagement across IT and the business
- Vendor and system integrator management
- Programme planning, delivery, and execution
- Risk, issue, and dependency management
- Financial and budget management
- Quality assurance and adherence to ServiceNow best practices
- Change, cutover, and operational readiness
- Executive‑level reporting and communication
Required Experience
- Significant experience in enterprise programme management
- Proven experience delivering complex ServiceNow programmes
- Strong understanding of the ServiceNow platform
- Experience managing multiple vendors
- Excellent communication and leadership skills
- Delivery of CMDB, HRSD, CSM, FSO, and data‑led initiatives
- Agile, hybrid, and waterfall delivery experience
- Experience in regulated or large enterprise environments
- Programme management or ServiceNow certifications
Why Join Howden Group?
- High‑impact, enterprise‑wide role
- Complex and rewarding delivery environment
- Collaborative and inclusive culture
- Strong professional development opportunities
- Competitive salary and benefits
What do we offer in return?
A career that you define. We value diversity – there is no one Howden type. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.
Reasonable Adjustments
We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. This includes software, IT, and office setups, as well as flexible hours or hybrid working where possible.
Programme Manager employer: Howden Group Services Limited
Howden Group is an exceptional employer that offers a high-impact, enterprise-wide role in a complex and rewarding delivery environment. With a collaborative and inclusive culture, employees benefit from strong professional development opportunities and a commitment to diversity, ensuring that every individual can thrive and make a positive difference both at work and beyond. The company also provides competitive salaries and flexible working arrangements, making it an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
Howden Group Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to programme management and ServiceNow. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed complex programmes and engaged with senior stakeholders. This will demonstrate your capability to handle the responsibilities of a Programme Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Programme Manager role. Highlight your experience with ServiceNow and any relevant programmes you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in programme management and how they relate to our needs at StudySmarter.
Showcase Your Communication Skills:As a Programme Manager, communication is key. In your application, demonstrate your ability to engage with stakeholders and manage teams effectively. We love seeing clear and concise writing that reflects your leadership style!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Howden Group Services Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of the ServiceNow platform. Familiarise yourself with its key features, especially those related to CMDB, HRSD, CSM, and FSO. Being able to discuss these in detail will show that you're not just a manager but someone who understands the tools at their disposal.
✨Showcase Your Programme Management Skills
Prepare to discuss your experience managing complex programmes. Have specific examples ready that highlight your ability to handle multiple workstreams and dependencies. This is your chance to demonstrate how you've successfully led initiatives in the past, so make it count!
✨Engage with Stakeholders
Since senior stakeholder engagement is crucial for this role, think about how you can illustrate your communication skills. Prepare anecdotes that showcase your ability to manage relationships with both IT and business stakeholders, as well as how you've navigated vendor management in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential risks or issues that could arise during a ServiceNow programme and how you would address them. This will help you demonstrate your proactive approach to risk management and operational readiness.
