At a Glance
- Tasks: Provide top-notch IT support to senior executives and VIP users across the UK.
- Company: Join Howden Group Services Limited, a leader in global support.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Dynamic role with high visibility and impact within the organisation.
- Why this job: Be the go-to tech guru for executives and make a real difference.
- Qualifications: IT industry experience, excellent communication skills, and ITIL certification required.
The predicted salary is between 40000 - 50000 £ per year.
Howden Group Services Limited is looking for an IT Executive Support Engineer to deliver dedicated technical support to senior executives and VIP users across UK office locations. The role includes providing first-to-second line support, managing high-priority incidents, and ensuring seamless functionality of Microsoft Office 365.
The ideal candidate will have:
- IT industry experience
- Excellent communication skills
- ITIL certification
You will liaise with executives and coordinate with relevant teams while maintaining excellent support standards.
Executive IT Support Engineer — Hybrid & VIP Global Support in London employer: Howden Group Services Limited
Howden Group Services Limited is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on providing dedicated support to senior executives and VIP users, employees enjoy the unique advantage of working closely with leadership while benefiting from a hybrid work model that promotes work-life balance. The company fosters a supportive environment, ensuring that team members are equipped with the necessary tools and training to excel in their roles.
Contact Details:
Howden Group Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive IT Support Engineer — Hybrid & VIP Global Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know someone at Howden Group Services. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Microsoft Office 365. We want you to shine when discussing how you can support VIP users and manage high-priority incidents.
✨Tip Number 3
Show off your communication skills! Practice explaining complex IT concepts in simple terms. Executives appreciate clarity, so make sure you can convey your ideas effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Executive IT Support Engineer — Hybrid & VIP Global Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT industry experience and any relevant certifications, like ITIL. We want to see how your skills align with the role of supporting senior executives and VIP users.
Show Off Your Communication Skills:Since you'll be liaising with executives, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to showcase your ability to convey technical information effectively.
Highlight Your Problem-Solving Abilities:In your written application, share examples of how you've managed high-priority incidents or provided first-to-second line support. We love seeing candidates who can think on their feet and resolve issues efficiently.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Howden Group Services Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft Office 365 and any other tools mentioned in the job description. Brush up on common issues and solutions, as you might be asked to troubleshoot on the spot.
✨Showcase Your Communication Skills
Since you'll be liaising with senior executives, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical users in the past.
✨Prepare for High-Priority Scenarios
Think about how you would handle high-pressure situations or incidents. Be ready to discuss specific examples where you managed urgent issues effectively, demonstrating your problem-solving skills.
✨Familiarise Yourself with ITIL Principles
As an ITIL certified candidate, be prepared to discuss how you’ve applied ITIL principles in your previous roles. Highlight your understanding of incident management and service delivery to show you’re a perfect fit for the role.
