IT Programme Manager

This senior lead delivery role forms part of a distributed, global IT team that is responsible for the continued availability and support of an international on-premise and cloud infrastructure. Accountable for programme delivery and resource management. On-boarding of new technology aligning with organisational and technology strategies. Although London based, the role will be expected to work in a fast-paced environment as a globally expanding business, with regular interaction across international time zones, spanning 50 countries with over 16,000 employees. Managing delivery of Infrastructure capital investment portfolio ensuring successful delivery to both time and budget. As a senior role, it is expected that more complex, commercially significant and therefore more extensive projects will be managed within this role.

Job Specific Skills Profile

• At least 5 years’ experience as an IT infrastructure and operational change Programme Manager.
• Demonstrable C-level governance and commercial management.
• Significant experience as a hands-on Project Manager to show demonstrable understanding of delivery process.
• The role will at times need to be hands-on in part to coach and mature the wider team on best practice.
• Effective prioritisation across the delivery programmes to ensure that resources are utilised on the highest priority projects.
• Demonstrable experience of leading across mixed stakeholder groups communicating between non-technical and technical people.
• Demonstrable experience of mixed lifecycle projects and the ability to mature to waterfall or agile practices where applicable.
• Demonstrable experience of building and leading a programme community based on collaboration between internal business stakeholders and multiple vendors.
• Experience demonstrating ability to manage across parallel implementation projects and dependent workstreams controlling scope, schedule and cost.
• Management of dependencies of varying complexity, planning and feeding into other programmes and portfolios.
• Ability to remove blockers and manage risks, commercials, budgets and people.
• Build and maintain programme momentum through a multi-year schedule across parallel projects and workstreams.
• Ability to support the programme sponsors by overseeing the delivery of their vision for the programme.

Technical Skills Required

• Demonstrable experience of programme management of large IT infrastructure implementations within the insurance industry.
• Programme governance and delivery frameworks that support management across multiple related projects and workstreams.
• Programme and project manager skills, with either MSP, PRINCE2 Practitioner or PMP.
• Delivery and management of programme budgets, often in excess of £5m.
• Delivery of large company rollout of Microsoft core technologies.
• Programme planning tools and techniques across scope, schedule and resources.
• Identification and management of programme assumptions, dependencies, risks and issues.
• Support and coach the programme team across a globally and culturally diverse community.
• Vendor management across a globally and culturally diverse community.

Desirable Experience

• Insurance industry experience, preferably London Market.
• In-depth knowledge and experience of Waterfall, Agile and other methods.
• In-depth knowledge of Microsoft core technologies.
• In-depth knowledge of IT networking and other infrastructure concepts and technologies such as Azure, WAN, LAN, SD-WAN, Wi-Fi, VMware, SAN, SQL, etc.

Core Responsibilities

• Achieve Results: Deliver a personal performance that contributes towards the Group and/or Company achieving their objectives. Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff).
• Delivery of Service: Consistently deliver an excellent and comprehensive service, on-time, within budget and to, or exceeding quality expectations.
• Conduct and Integrity: Ensure all dealings are carried out with integrity and professionalism. Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation.

General Responsibilities - Clients

• Develop strong relationships with the Business Units.
• Respond to the Business Units’ requirements as appropriate.
• Support the business units with their use of the IT systems.
• Behave with all clients (both internal and external) fairly and ethically with excellent customer service.
• Take ownership of issues and provide updates to users on outstanding issues.

Management

• Ensure team members are competent to carry out their responsibilities.
• Motivate team to deliver high performance and achieve objectives.

Administration

• Ensure up-to-date records are maintained at all times on the Group and Company systems.
• Interpret instructions and issues arising, and then implement actions according to policies and procedures.

Compliance

• Ensure compliance with all applicable Group and/or Company policies and procedures.
• Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures.
• Ensure compliance with legal and regulatory requirements.
• Maintain accurate records and deal with correspondence appropriately.
• Ensure compliance with Anti Bribery and Corruption policy and procedures.

Reporting

• Monitor and report on Business Units’ issues.
• Provide relevant management information to senior management.

Other Duties

• Any other reasonable duties, as required.

Reasonable Adjustments

We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. Accommodations may include flexible hours and hybrid working where possible. Not all positions can accommodate changes to working hours or locations. Reach out to the Recruitment Partner if you want more information.