At a Glance
- Tasks: Shape the future of Salesforce CRM and drive impactful enhancements.
- Company: Join Howden, a people-first organisation with a global reach.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Flexible working arrangements and a commitment to your needs.
- Why this job: Make a real impact on business tools while collaborating with talented colleagues.
- Qualifications: Experience in Salesforce or CRM roles and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: Central London (Hybrid: 2–3 days onsite per week)
Reports to: CRM Product Manager
Travel: Occasional international travel
About the role
We’re looking for a Product Owner to help shape the future of Salesforce CRM at Howden. This role is central to ensuring our Salesforce platform continues to support our growth, client service, and operational excellence across a global, entrepreneurial business. Working closely with the Product Manager, Business Analyst, and technical delivery teams, you will own and prioritise the Salesforce CRM product backlog—focusing on value, outcomes, and smooth delivery. You will make prioritisation decisions, ensure clarity across the team, and help guide enhancements from concept to release.
Key responsibilities
- Support the Product Manager in shaping and delivering the Salesforce CRM roadmap, evolving the roadmap to ensure alignment with business objectives, scalability and growth.
- Own and prioritise the product backlog, making value-based decisions.
- Act as Scrum lead for the team, facilitating agile ceremonies, managing delivery cadence, removing blockers, and promoting continuous improvement across the delivery lifecycle.
- Define user stories for change requests and enhancements, partnering with regional business units to understand needs and translate requirements into scalable, user-focused solutions, leveraging Salesforce modules.
- Work with the Business Analyst to refine user stories and ensure they are ready for development.
- Work closely with Salesforce admins, developers, and analysts during sprints to clarify requirements and review completed work, ensuring it meets acceptance criteria and delivers business value.
- Ensure developments align with defined user stories and perform product owner acceptance testing of delivery in alignment with Howden’s data governance, compliance, security standards, and best practices.
- Promote standardisation and reusability, developing global templates, components, and best practices to ensure efficiency and consistency.
- Facilitate alignment between IT, business, and Salesforce partners, ensuring collaboration, transparency, and continuous feedback.
- Support and shape training, communications, and change management initiatives to enhance user confidence and engagement.
- Communicate roadmap updates, release plans, and prioritisation decisions to stakeholders.
What you’ll bring
- Experience as a Product Owner, Business Analyst, or similar role within a Salesforce or CRM environment.
- Proven experience in supporting large-scale, global Salesforce implementations, ideally across multiple business units or regions.
- Strong understanding of Salesforce ecosystem (Sales Cloud, Marketing Cloud, etc.).
- Ability to prioritise effectively and manage a complex, evolving backlog.
- Demonstrated success in building relationships with a variety of stakeholders, influencing decisions, and aligning cross‑functional teams around shared objectives.
- A strong sense of business value, user needs, and practical delivery.
- Ability to write clear requirements and work within agile delivery teams.
- Highly organised with strong analytical and problem‑solving abilities.
Desirable
- Strong understanding of Salesforce CRM and Marketing Cloud.
- Experience working in a complex or multi‑business‑unit environment.
- Familiarity with integrations, data management, or AppExchange tools.
- Knowledge of insurance, broking, underwriting, or financial services.
What success looks like
- Clear, well‑managed backlog and smooth delivery of Salesforce enhancements.
- High user satisfaction and increased adoption of CRM features.
- Strong collaboration across business and technical teams.
- Delivering improvements that support sales effectiveness and operational efficiency.
Why Join Howden?
At Howden, you’ll be part of a collaborative, people‑first organisation with the freedom to make an impact. You’ll work with talented colleagues across the globe and play a pivotal role in improving the tools that support our business every day.
Reasonable adjustments
We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working if applicable.
CRM Product Owner employer: Howden Group Services Limited
Howden is an exceptional employer that fosters a collaborative, people-first culture, allowing you to make a meaningful impact in your role as a CRM Product Owner. Located in the vibrant heart of Central London, our hybrid working model promotes flexibility while offering opportunities for international travel and professional growth within a global, entrepreneurial environment. Join us to work alongside talented colleagues and enhance our Salesforce CRM platform, driving operational excellence and client service across diverse business units.
Contact Details:
Howden Group Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around Salesforce CRM.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can add value as a Product Owner. Highlight your experience with Salesforce and your ability to manage backlogs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace CRM Product Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Product Owner. Highlight your experience with Salesforce and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Be specific about your experience with product backlogs and agile methodologies.
Showcase Your Achievements:When detailing your past roles, focus on achievements rather than just responsibilities. Quantify your successes where possible—numbers speak volumes! We love to see how you've made an impact in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Howden Group Services Limited
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand the different modules like Sales Cloud and Marketing Cloud, and be ready to discuss how they can be leveraged to meet business objectives. This will show that you're not just familiar with the platform but also understand its strategic importance.
✨Prioritisation is Key
Since the role involves owning and prioritising the product backlog, think about how you would approach this in real scenarios. Prepare examples of how you've made value-based decisions in the past and be ready to discuss your thought process. This will demonstrate your ability to manage complex backlogs effectively.
✨Showcase Your Agile Experience
As a Scrum lead, you'll need to facilitate agile ceremonies and manage delivery cadence. Be prepared to share your experiences with agile methodologies, including any challenges you've faced and how you overcame them. This will highlight your capability to drive continuous improvement within teams.
✨Communicate Like a Pro
Effective communication is crucial for this role, especially when aligning stakeholders and promoting collaboration. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief roadmap update or prioritisation decision to present during the interview, showcasing your communication skills in action.
