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For Companies At a Glance
- Tasks: Lead product analysis, design customer journeys, and ensure seamless technical integrations.
- Company: Join Howden, a dynamic startup committed to innovation and diversity.
- Benefits: Enjoy flexible hours, hybrid work options, and a supportive team culture.
- Why this job: Shape impactful solutions while bridging business and tech in a fast-paced environment.
- Qualifications: Extensive experience in business analysis with a focus on customer journeys and technical integration.
- Other info: We value diverse perspectives and support reasonable adjustments for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Business Analyst, you will be a key driver in our transformation journey, bridging the gap between customer needs, business requirements, and technical solutions. Working in a dynamic startup environment, you will shape product development, design seamless customer journeys, and ensure successful integration with third-party APIs and systems.
You will serve as the crucial link between product teams, development teams, and business stakeholders, translating complex business requirements into clear technical specifications while maintaining focus on exceptional customer experience., Product Analysis & Customer Journey Design:
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Owns end-to-end analysis of new product launches and feature developments
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Designs and maps customer journeys, identifying pain points and opportunities for improvement
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Creates detailed process flows and user stories that balance customer experience with technical feasibility
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Champions customer-centric design thinking across all initiatives
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Develops comprehensive business requirements that align with both customer needs and technical capabilities
Technical Analysis & Integration:
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Leads technical requirement gathering and analysis for complex system integrations
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Creates detailed technical specifications for third-party API integrations
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Maps data flows and system interactions across multiple platforms
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Ensures solutions meet both immediate startup needs and enterprise scalability requirements
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Collaborates with development teams to create clear, actionable technical stories
Business Process Analysis:
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Analyses and documents current business processes to identify improvement opportunities
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Designs scalable processes that can grow with the business
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Identifies opportunities for automation and process improvement
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Ensures processes align with both startup agility and enterprise governance requirements
Stakeholder Management & Team Leadership:
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Builds strong relationships across product, technical, and business teams
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Facilitates effective communication between startup and enterprise stakeholders
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Mentors and supports team members in business analysis best practices as the ALTO team grows
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Promotes knowledge sharing and collaboration across the organisation
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Acts as a bridge between technical and non-technical stakeholders
Agile Delivery & Documentation:
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Champions Agile methodologies while maintaining clear documentation standards
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Leads backlog refinement and story mapping sessions
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Creates and maintains technical and functional documentation
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Ensures traceability between business requirements and technical implementation
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Balances speed of delivery with quality and compliance needs, A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
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Extensive experience in business analysis, with strong focus on customer journey mapping and technical integration
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Proven track record of delivering complex technical solutions in both startup and enterprise environments
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Experience with API integration and technical specification development
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Strong understanding of Agile development practices and documentation
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Knowledge of insurance products and processes advantageous
Skills/Behaviours
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Expert in both business and technical analysis
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Strong technical acumen with ability to understand and document complex systems
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Excellence in customer journey mapping and process design
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Outstanding documentation and specification writing skills
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Proven ability to translate business requirements into technical stories
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Strong analytical and problem-solving capabilities
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Excellent communication skills with ability to bridge technical and business perspectives
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Adaptable mindset with ability to balance startup speed with enterprise requirements, * Professional certifications in Business Analysis (e.g. BCS), Agile (Scrum, Product Owner) highly valued
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Technical certifications or experience
Insurance market knowledge advantageous
IT Business Analyst employer: Howden Group Ltd
Contact Detail:
Howden Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Analyst
✨Tip Number 1
Familiarize yourself with Agile methodologies, as this role emphasizes their importance. Consider participating in Agile workshops or online courses to enhance your understanding and demonstrate your commitment to the principles.
✨Tip Number 2
Develop a strong grasp of customer journey mapping techniques. You can practice by analyzing existing products and identifying pain points, which will help you showcase your analytical skills during interviews.
✨Tip Number 3
Gain hands-on experience with API integrations. If you have access to any projects or tools that involve APIs, work on them to build your technical acumen and be prepared to discuss your experiences in detail.
✨Tip Number 4
Network with professionals in the business analysis field, especially those who have experience in startups or the insurance industry. Engaging in conversations can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace IT Business Analyst
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Senior Business Analyst position. Pay special attention to the emphasis on customer journey mapping and technical integration.
Tailor Your CV: Customize your CV to highlight your extensive experience in business analysis, particularly focusing on customer journey mapping and API integration. Use specific examples that demonstrate your ability to deliver complex technical solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Agile methodologies and your experience with technical specification development. Mention how your skills align with the company's values and their commitment to diversity.
Showcase Your Communication Skills: In both your CV and cover letter, emphasize your excellent communication skills. Provide examples of how you've successfully bridged the gap between technical and non-technical stakeholders in previous roles.
How to prepare for a job interview at Howden Group Ltd
✨Understand the Role
Make sure you have a clear understanding of the Senior Business Analyst role and its responsibilities. Familiarize yourself with customer journey mapping, technical integration, and Agile methodologies, as these are crucial for the position.
✨Showcase Your Experience
Prepare to discuss your previous experiences in business analysis, particularly focusing on complex technical solutions and API integrations. Be ready to provide specific examples that demonstrate your ability to bridge the gap between business needs and technical specifications.
✨Emphasize Communication Skills
Highlight your communication skills during the interview. The role requires effective communication between technical and non-technical stakeholders, so be prepared to discuss how you've successfully facilitated this in past roles.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you prioritize customer experience in your work. Share examples of how you've designed customer journeys or identified pain points, and explain how you advocate for customer-centric design in your projects.
