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- Tasks: Lead the strategy for our HR Service Delivery platform and drive impactful enhancements.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Flexible working hours, hybrid options, and a supportive team environment.
- Why this job: Be part of a transformative HR function and make a real difference in service delivery.
- Qualifications: Experience in product management within ServiceNow HRSD and strong stakeholder management skills.
- Other info: Collaborative culture focused on career growth and positive change.
The predicted salary is between 36000 - 60000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Here at Howden Group Holdings, we are transforming the way we deliver HR services to our business and this is an exciting time to join our evolving HR function as we look to drive commercially aligned and strategic HR support to our stakeholders. Reporting to the Global Head of HRIS, the HRIS Lead, the ServiceNow HRSD Product Manager will own the strategic direction and roadmap for the organisation’s HR Service Delivery platform. This role is responsible for defining the vision, prioritising enhancements, and ensuring the platform delivers maximum value to the business. While not directly performing configuration, the Product Manager will oversee governance, guide design decisions, and manage vendor or technical resources to implement solutions aligned with organisational goals. The role requires strong partnership with HR, IT, and business stakeholders to ensure ServiceNow HRSD supports efficient, scalable, and user-friendly HR services.
Key Accountabilities
- Define and maintain the strategy and roadmap for ServiceNow HRSD, ensuring alignment with business objectives.
- Act as the product owner and subject matter expert for ServiceNow HRSD capabilities and HR service delivery processes.
- Oversee requirement gathering and solution design, ensuring proposed configurations meet business needs.
- Manage platform governance, including standards, best practices, and optimisation initiatives.
- Prioritise and manage the delivery of enhancements and new functionalities through vendor or technical teams.
- Ensure robust testing and quality assurance processes for all changes.
- Monitor platform performance and user experience; recommend improvements and automation opportunities.
- Stay current with ServiceNow HRSD innovations and industry best practices; advise on adoption of new features.
- Act as the primary liaison between HR, IT, and vendors for all HRSD-related initiatives.
- Provide thought leadership on HR service delivery transformation and process improvement.
Knowledge, Skills & Experience
- Proven experience in product management or ownership within ServiceNow HRSD.
- Strong understanding of HR processes and workflows (case management, employee lifecycle).
- Ability to define and execute strategic roadmaps and manage complex projects.
- Excellent stakeholder management, communication, and influencing skills.
- Familiarity with data governance, integrations, and platform optimisation.
- Experience with other HRIS platforms (e.g., Workday) is desirable.
- Collaborative, client-focused, and results-driven mindset.
- Ability to manage service standards.
What do we offer in return?
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
ServiceNow HRSD Product Owner employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow HRSD Product Owner
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow HRSD. Familiarise yourself with its features and how it aligns with HR service delivery. Show us that you’re not just a candidate, but a potential game-changer who understands the platform inside out.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! If you’ve worked on similar projects, bring examples to the table. We love seeing how you’ve tackled challenges in the past and how those experiences can benefit Howden.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team. Let’s make this happen together!
We think you need these skills to ace ServiceNow HRSD Product Owner
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our culture at Howden. Share why you’re excited about the opportunity to drive HR service delivery transformation.
Tailor Your CV: Make sure your CV is tailored to highlight your experience with ServiceNow HRSD and product management. We love seeing specific examples of how you've managed projects or improved processes in previous roles. It helps us understand how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role. Highlight your key achievements and skills that relate directly to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Howden and our values before you hit send!
How to prepare for a job interview at Howden Group Holdings
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow HRSD. Understand its capabilities, features, and how it aligns with HR processes. Be ready to discuss how you've used it in past roles and how you can leverage it to drive value at Howden.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders. Think about times when you successfully collaborated with HR, IT, or vendors to implement solutions. This will demonstrate your ability to navigate complex relationships and drive projects forward.
✨Be Ready to Discuss Strategic Roadmaps
Since the role involves defining and maintaining strategic roadmaps, come prepared to talk about how you've developed and executed similar plans in the past. Highlight your approach to prioritising enhancements and ensuring alignment with business objectives.
✨Emphasise Your Collaborative Mindset
Howden values a collaborative culture, so be sure to convey your client-focused and results-driven mindset. Share stories that illustrate your ability to work effectively within teams and how you’ve contributed to positive outcomes in previous roles.
