Senior Account Handler - Corporate & Commercial

Overview

We are seeking a dedicated Senior Account Handler to join our Commercial team in Milton Keynes. This outstanding opportunity involves managing new business, handling renewals, mid-term adjustments, and providing professional advice to corporate clients. You will be joining a large team of 25 who are split into smaller teams who love to collaborate, support one another, and celebrate each other’s success. Please note this is a full-time, permanent opportunity. You will be based in our Milton Keynes office 3 days a week.

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.

• Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).

• Undertake market exercise to establish the most competitive terms available.

• Acquire renewal terms and either deliver or assist in presenting to client.

• Issue renewal documentation in line with contract certainty.

• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.

• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.

• Produce accurate and professional documentation at all times using relevant Howden templates.

• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.

• Actively cross-sell products from other Divisions.

• Liaise with and assist other branches and Group Resources as necessary.

Knowledge

• Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.

• Must have minimum of 5 years commercial insurance experience.

• Acturis knowledge.

Skills

• Excellent level of technical insurance skills, to be assessed by regular in-house testing.

• Accuracy and attention to detail.

• Ability to process work quickly and efficiently.

• Ability to prioritise work and meet deadlines.

• Excellent client service skills.

• Excellent level of negotiation and broking skills.

• Excellent oral and written communication skills.

• Ability to gather and analyse information from the client.

• Ability to identify and respond appropriately to an individual client’s level of understanding.

• Ability to persuade and influence others.

• Knowledge and experience of Acturis (Desirable).

Qualifications

• GCSE Maths and English (or equivalent).

• A level (desirable).

• DIP (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\\\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you\\\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.