New Business Adviser

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know our clients and exactly what they want from their cover. Our continued growth has created several opportunities across the New Business PMI Team. You will be responsible for converting PPC leads into sales, providing expert and compliant advice to these clients. Target and results driven candidates thrive in this role. We offer full training to allow you to learn all about us, our products and ways of working to become a recognised expert in the Private Health Insurance field.

Knowledge

• Undergo initial product training and pass initial tests and annual tests thereafter.
• Keep up to date with insurer/product changes & attend a monthly training meeting to ensure you are always providing accurate advice.
• Keep up to date with all compliance and regulatory matters that you are made aware of via your compliance manager.
• Attend monthly insurers training sessions/private reading as well as completing training forms relating to the training sessions.

Skills Required

• Excellent communication and interpersonal skills.
• Organisational skills.
• IT literate with good typing skills and confident using a range of programmes including email, word and spreadsheets.
• Time management skills and the ability to prioritise their workload effectively.
• Able to work with a team, take direction from others and collaborate effectively.

Key Responsibilities

• Call and work to the best of your ability your assigned leads, including but not limited to your not sets, no–contacts, quoted clients, phone quotes while maintaining a high number of outbound calls.
• Achieve monthly and quarterly sales targets.
• Complete all supporting paperwork such as Fact finds, Quote Illustrations, emails, letters, databases, filing systems and all relevant paperwork to a high standard.
• Ensure databases are kept up to date with adequate notes.
• Ensure customers receive a service that meets their needs and support customers should they need assistance.
• Provide clear information about products and terms & conditions so it is easy for customers to make informed decisions.

Location

Tunbridge Wells. Please note some initial training will be located at our Dartford office. Following completion of probation (6 months) you can work on a Hybrid basis of 2 days from home and 3 days in the office.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.