New Business Account Broker

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for Commercial New Business Account Handlers to support Howden’s plans for business growth and expansion within our Bristol office.

The Bristol based team focus on exceeding the expectations of our clients and can support their insurance needs across the range of commercial general insurance classes, targeted in the Care Sector. The role offers the successful candidates the opportunity for a career within the insurance and financial services profession with one of the most respected names in insurance broking.

The New Business Account Handler will provide technical and qualitative service to win new clients and provide wider support to Howden Bristol clients.

What you’ll do

1. Develop strong relationships with prospects in order to develop and win new clients
2. Ensure transactions are conducted with full transparency & accuracy
3. Deal with incoming mail from prospects, clients, insurers and third parties
4. Operate with all prospects/clients (both internal and external) fairly and ethically
5. Work in support of Account Executives to develop new business as required
6. Support key initiatives & campaigns, developing new client opportunities
7. Assist management and team, if and when directed, with renewal, mid-term adjustment or any other activity as required
8. Develop strong relationships with insurance markets and other service providers
9. Maintain any ongoing delegated authority contracts appropriately and cost effectively
10. Create the most appropriate insurance programme for the prospect’s/client’s demands and needs
11. Produce comprehensive client and broking documents
12. Process quotes, indications and endorsements
13. Perform technical duties (including accurate data entry, credit control, chasing subjectivities)
14. Ensure up to date records are maintained at all times on the Company systems
15. Obtain correct authorization and follow processes as required by the Company and/or Group policies and procedures
16. Ensure compliance with legal and regulatory requirements
17. Maintain accurate records and deal with correspondence appropriately
18. Ensure compliance with Anti Bribery and Corruption policy and procedures

Who we’re looking for

1. Experience in insurance is desirable, but we are also open to candidates with a background in the care sector, particularly those who have worked as a New Business Development Executive.
2. Commercial Insurance – sound knowledge and broking experience (underwriting experience will be considered). This experience is desirable but not essential.
3. Confident, with strong communication skills (both verbal and written)
4. Professional and personable – client focused
5. Drive and enthusiasm – motivated to achieve targets
6. Good negotiating skills; able to influence and persuade others
7. Organised, able to plan and be methodical – proactive when necessary
8. IT Literacy with a working knowledge of Word and Excel required
9. Strong attention to detail and ability to be resilient, produce accurate work under pressure
10. Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new
2. We support each other in the small everyday moments and the bigger challenges
3. We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

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