Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a portfolio of motor claims from start to finish, ensuring quality service.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 passionate employees.
- Benefits: Enjoy hybrid working, career progression, and a supportive work environment focused on diversity.
- Why this job: Be part of a team that celebrates client success and drives positive change in the insurance industry.
- Qualifications: Minimum 2 years of commercial motor claims experience; GCSE Maths and English required.
- Other info: Flexible hours and reasonable adjustments available to fit your needs.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team and provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a “hands on” approach to managing a portfolio of claims on an end-to-end basis.
Please note this is a full-time, permanent opportunity. You will be based in our Croydon office on a hybrid basis with a mixture of both office and home working.
Overview:
-
Dealing with phone calls and post advising of claims.
-
First Notice of Loss (FNOL) registration.
-
FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer’s bespoke arrangements.
-
Diary and report maintenance.
-
Matching of all post/diary entries.
-
Ensuring that the Claims Manager is fully aware of all issues or complaints.
-
Ensuring that full compliance of our standards is maintained at all times.
-
Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.
-
Ensure compliance with the General Data Protection Regulations.
-
Ensure all records and communications with clients are accurately recorded and filed in the correct manner.
Knowledge:
-
Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
-
Must have a minimum of 2 years commercial motor claims experience.
Skills:
-
Good level of technical insurance skills, to be assessed by regular in-house testing.
-
Accuracy and attention to detail.
-
Ability to process work quickly and efficiently.
-
Ability to prioritise work and meet deadlines.
-
Excellent client service skills.
-
Good negotiation and broking skills.
-
Excellent oral and written communication skills.
-
Ability to identify and respond appropriately to an individual client’s level of understanding.
Qualifications:
-
GCSE Maths and English (or equivalent).
-
Cert CII (desirable for this role).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
-
Our successes have all come from someone brave enough to try something new
-
We support each other in the small everyday moments and the bigger challenges
-
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent #J-18808-Ljbffr
Motor Claims Handler - Corporate & Commercial employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with Howden's culture and values. They emphasise collaboration and a no-limits mindset, so showcasing your ability to work well in a team and adapt to challenges will resonate with them.
✨Tip Number 2
Highlight your experience in commercial motor claims during any discussions or interviews. Be prepared to discuss specific cases where you successfully managed claims and provided excellent client service.
✨Tip Number 3
Demonstrate your understanding of the General Data Protection Regulations (GDPR) and the CII’s Code of Ethics. Being knowledgeable about these regulations shows that you are serious about compliance and client confidentiality.
✨Tip Number 4
Prepare to discuss how you prioritise tasks and manage deadlines effectively. Given the fast-paced nature of claims handling, sharing examples of how you've successfully juggled multiple responsibilities will be beneficial.
We think you need these skills to ace Motor Claims Handler - Corporate & Commercial
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Motor Claims Handler at Howden. Familiarise yourself with the key tasks mentioned in the job description, such as FNOL management and compliance with service standards.
Tailor Your CV: Highlight your relevant experience in commercial motor claims, ensuring to showcase your technical insurance skills and any qualifications like Cert CII. Use specific examples that demonstrate your ability to manage claims effectively and provide excellent client service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company culture at Howden. Mention how your values align with theirs and provide examples of how you've successfully handled similar challenges in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is clear and concise, as attention to detail is crucial in the insurance industry.
How to prepare for a job interview at Howden Group Holdings
✨Understand the Company Culture
Before your interview, take some time to research Howden's culture and values. They pride themselves on collaboration and a no-limits mindset, so be prepared to discuss how you align with these principles and how you can contribute to their team.
✨Showcase Your Technical Skills
As a Motor Claims Handler, you'll need a solid understanding of commercial motor claims. Be ready to discuss your previous experience in this area, highlighting specific cases where you successfully managed claims and adhered to regulatory obligations.
✨Demonstrate Client Service Excellence
Howden places a strong emphasis on client service. Prepare examples of how you've provided exceptional service in past roles, particularly in challenging situations. This will show your ability to handle clients' needs effectively and maintain a professional image.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various claims situations, ensuring you demonstrate your problem-solving skills, attention to detail, and ability to prioritise tasks under pressure.
