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For Companies At a Glance
- Tasks: Manage client insurance accounts and ensure excellent customer service.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Define your career with flexible hours, hybrid working, and a supportive environment.
- Why this job: Make a positive impact while building strong client relationships in a dynamic team.
- Qualifications: Strong attention to detail, communication skills, and knowledge of insurance products.
- Other info: Embrace diversity and enjoy opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Purpose of the Role
To manage and maintain client insurance accounts, ensuring accurate policy administration, excellent customer service, and compliance with regulatory standards.
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for clients regarding their insurance policies.
- Build and maintain strong relationships to ensure client satisfaction and retention.
- Respond promptly to client inquiries and resolve issues effectively.
- Policy Administration
- Process new business, renewals, mid-term adjustments, and cancellations accurately.
- Ensure all documentation is complete and compliant with company and regulatory standards.
- Maintain up-to-date records in Acturis.
- Risk Assessment & Advice
- Review client needs and provide suitable insurance solutions.
- Advise clients on coverage options, exclusions, and policy terms.
- Identify opportunities for cross-selling and upselling additional products.
- Compliance & Regulatory Adherence
- Ensure all activities comply with FCA regulations and company policies.
- Keep up-to-date with industry changes and regulatory requirements.
- Handle confidential information in line with GDPR and data protection laws.
- Ensure total CPD hours completed by the end of each year.
- Financial Accuracy
- Prepare and issue invoices, ensuring timely collection of premiums.
- Reconcile accounts and resolve any discrepancies.
- Monitor outstanding payments and follow up as necessary.
- Communication & Coordination
- Liaise with insurers, underwriters, and other stakeholders to secure competitive terms.
- Coordinate with internal teams to ensure smooth policy administration.
- Provide clear and professional communication at all times.
- Reporting & Performance
- Maintain accurate records for audit and reporting purposes.
- Contribute to team targets and KPIs.
- Provide feedback and suggestions for process improvements.
Skills & Competencies
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and meet deadlines.
- Knowledge of insurance products and regulatory requirements.
- Proficiency in Acturis and CRM systems.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Client Manager - Smallholders in Milton Keynes employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager - Smallholders in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Client Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching Howden's culture and values. Think about how your own experiences align with their no-limits mindset and commitment to collaboration. Be ready to share specific examples that showcase your skills in client relationship management.
✨Tip Number 3
Practice your communication skills! As a Client Manager, you'll need to convey complex insurance concepts clearly. Try mock interviews with friends or family, focusing on explaining policy details and client solutions in a straightforward way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Howden and being part of our amazing team.
We think you need these skills to ace Client Manager - Smallholders in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Client Manager role. Highlight your relevant experience in client relationship management and insurance policy administration. We love seeing how your skills align with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Howden Group Holdings
✨Know Your Stuff
Before the interview, make sure you understand Howden's values and culture. Familiarise yourself with their approach to client management and insurance products. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Communication Skills
As a Client Manager, communication is key. Prepare examples of how you've effectively managed client relationships in the past. Be ready to discuss how you handle inquiries and resolve issues, as this will highlight your interpersonal abilities.
✨Be Detail-Oriented
Attention to detail is crucial in this role. Bring up specific instances where your organisational skills made a difference in policy administration or compliance. This will show that you can manage the intricacies of insurance accounts effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about Howden’s approach to client satisfaction and regulatory compliance. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
