Fleet Team Leader in London

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

To lead the Fleet Administration team, delivering accurate, timely, and compliant policy administration in a fast, friendly, and flexible manner. This role is pivotal in strengthening KGM's reputation within the fleet market by fostering a culture of accountability, professionalism, and customer focus, while ensuring the department consistently meets service standards and supports overall business success.

Main Responsibilities

• To build strong, positive, and collaborative relationships within the team and our broking partners.
• Work closely with Underwriters to ensure any changes in Underwriting appetite are accurately communicated and implemented within the team.
• Provide technical support and guidance to team members to ensure consistent and accurate policy administration.
• To lead recruitment, onboarding, and performance reviews, while anticipating potential team growth.
• Oversee training and development for all team members, fostering continuous learning and professional growth.
• Identify and implement process improvements within the Fleet Administration team to enhance productivity and service delivery.
• Conduct regular quality audits on processed work to maintain accuracy and compliance standards.
• Monitor and report on SLAs daily, ensuring targets are met and service standards maintained.
• Resolve operational enquiries from other departments within the company.
• Participate in ad hoc duties and projects as required to support the smooth running and continuous improvement of the department.

Skills

• Leadership skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills for building strong broker relationships.
• Strong organisation and time management abilities to meet deadlines and service level agreements.
• High attention to detail with a commitment to accuracy and compliance.
• Problem-solving and decision-making skills to resolve complex queries effectively.
• Ability to identify process improvements and drive operational efficiency.

Personal Qualities

• Approachable
• Keen to work in a busy environment
• Flexible
• Positive and constructive attitude
• Professional manner
• Works well under pressure

KGM Values

• Ambition – Drive to succeed and achieve excellence in your role and with KGM Underwriting Services Limited. Wants to deliver results, demonstrate a 'can do' attitude and goes the extra mile.
• Integrity – Displays openness and honesty with strong moral principles.
• Teamwork – Offers support to others and works as part of the team to achieve excellence & success for the team. Partakes in team activities.
• Personal Touch – Bring your own personality to develop mutually beneficial relationships whilst always remaining professional.
• Compliant – Understanding of and effective execution of compliance governance & controls including DPA, TCF, Money Laundering.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.