Client Manager - Smallholders in Dartford

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Purpose of the Role

To manage and maintain client insurance accounts, ensuring accurate policy administration, excellent customer service, and compliance with regulatory standards.

Responsibilities

• Client Relationship Management: Act as the primary point of contact for clients regarding their insurance policies. Build and maintain strong relationships to ensure client satisfaction and retention. Respond promptly to client inquiries and resolve issues effectively.
• Policy Administration: Process new business, renewals, mid-term adjustments, and cancellations accurately. Ensure all documentation is complete and compliant with company and regulatory standards. Maintain up-to-date records in Acturis.
• Risk Assessment & Advice: Review client needs and provide suitable insurance solutions. Advise clients on coverage options, exclusions, and policy terms. Identify opportunities for cross-selling and upselling additional products.
• Compliance & Regulatory Adherence: Ensure all activities comply with FCA regulations and company policies. Keep up-to-date with industry changes and regulatory requirements. Handle confidential information in line with GDPR and data protection laws. Ensure total CPD hours completed by the end of each year.
• Financial Accuracy: Prepare and issue invoices, ensuring timely collection of premiums. Reconcile accounts and resolve any discrepancies. Monitor outstanding payments and follow up as necessary.
• Communication & Coordination: Liaise with insurers, underwriters, and other stakeholders to secure competitive terms. Coordinate with internal teams to ensure smooth policy administration. Provide clear and professional communication at all times.
• Reporting & Performance: Maintain accurate records for audit and reporting purposes. Contribute to team targets and KPIs. Provide feedback and suggestions for process improvements.

Skills & Competencies

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and meet deadlines.
• Knowledge of insurance products and regulatory requirements.
• Proficiency in Acturis and CRM systems.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Job type: Permanent