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For Companies At a Glance
- Tasks: Support clients through the application process with clear communication and problem-solving skills.
- Company: Join Howden, a global insurance broker with a vibrant culture and passionate team.
- Benefits: Flexible hours, remote work options, and a focus on personal development.
- Why this job: Make a real difference in clients' lives while growing your career in a supportive environment.
- Qualifications: Clear communication, empathy, and ideally some experience in the insurance industry.
- Other info: Part-time role with evening and weekend shifts, perfect for students seeking work-life balance.
Overview
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden Life & Health are an award-winning* specialist life and health broker.
Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know exactly what our clients want from their insurance cover. We take pride in offering an unrivalled service to our clients and partners. Our continued growth has created several opportunities available across our Client Support Team. Supporting our clients through the application process.
This is a part time opportunity, with shift patterns of 4-8pm for 2 nights a week and every Saturday 10am-2pm.
Your first week will be full time in the office to ensure you are fully supported during your training, your 2nd and 3rd week of training will take place twice a week but between 09.00 – 17.00, you will then move to your evening shift pattern.
Hybrid role, 1 day per week in the office.
Requirements
- Clear Communication skills
- Friendly and professional attitude
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge
- Strong Time Management
- Attention to detail
Responsibilities
- Conduct telephone applications (warm transferred over from the sales team) with clients asking about sensitive and important health matters
- Accurately submit the information onto CRM systems & insurer websites
- React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
- Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
- Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
- As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
- Any other reasonable tasks and functions that the business deem necessary.
6 month Fixed Term Contract
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\\\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\\\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Fixed Term Contract (Fixed Term)
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Client Support Advisers - Part Time employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Advisers - Part Time
✨Tip Number 1
Get to know Howden's culture before your interview. Dive into their values and mission, and think about how your own experiences align with them. This will help you connect on a personal level during the chat.
✨Tip Number 2
Practice your communication skills! Since clear communication is key for the Client Support Adviser role, try role-playing common scenarios with a friend. This will help you feel more confident when discussing sensitive topics with clients.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Be ready to share these stories in your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Howden team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Support Advisers - Part Time
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for client support and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in the insurance industry. Mention any specific skills or experiences that align with the role, like your problem-solving abilities or communication skills.
Show Your Empathy: Since this role involves supporting clients through sensitive health matters, it’s crucial to demonstrate your empathy in your application. Share examples of how you've helped others in challenging situations – it’ll make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing culture!
How to prepare for a job interview at Howden Group Holdings
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry, especially if you have experience in underwriting. Understanding the products and services Howden offers will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with clients or resolved issues in the past.
✨Demonstrate Empathy
Empathy is crucial when dealing with sensitive health matters. Think of scenarios where you've shown understanding and support to clients, and be ready to share these during your interview.
✨Be Ready for Problem-Solving Questions
Prepare for questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you overcame them, particularly in a client support context.
