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For Companies At a Glance
- Tasks: Support clients through the insurance application process with empathy and clear communication.
- Company: Join Howden, a global team of 18,000 passionate professionals driving change in insurance.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact by helping clients navigate important health matters with care.
- Qualifications: Clear communication skills, problem-solving abilities, and ideally some insurance industry experience.
- Other info: Flexible working options available to suit your needs.
The predicted salary is between 28800 - 43200 £ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden Life & Health are an award-winning* specialist life and health broker.
Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know exactly what our clients want from their insurance cover. We take pride in offering an unrivalled service to our clients and partners. Our continued growth has created several opportunities available across our Client Support Team. Supporting our clients through the application process.
Requirements
- Clear Communication skills
- Friendly and professional attitude
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge – Experience of working within the insurance industry – ideally underwriting.
- Strong Time Management
- Attention to detail
Responsibilities
- Conduct applications (warm transferred over from the sales team) with clients asking about sensitive and important health matters
- Accurately submit the information onto systems
- Provide regular phone and email updates to the client during the application process
- Respond to queries from both clients and insurers in a pro-active manner
- React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
- Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
- Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
- As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
- Any other reasonable tasks and functions that the business deem necessary
6 months Fixed term Contract
Start date – 24th November 2025
Hybrid role – 2 days in the Gloucester office per week
Full time – 39 hrs per week
What do we offer in return?
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Fixed Term Contract (Fixed Term)
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Client Support Adviser employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Adviser
✨Tip Number 1
Get to know Howden's culture before your interview. Dive into their values and mission, and think about how your own experiences align with their no-limits mindset. This will help you connect on a personal level during the chat.
✨Tip Number 2
Practice your communication skills! Since clear communication is key for a Client Support Adviser, try role-playing common scenarios with a friend. This will help you feel more confident when discussing sensitive topics with clients.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Be ready to share these stories in your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Howden team and ready to contribute to their amazing culture.
We think you need these skills to ace Client Support Adviser
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your friendly and professional attitude in your words.
Tailor Your Application: Make sure to customise your application for the Client Support Adviser role. Highlight your communication skills and any relevant experience in the insurance industry, especially if you've dealt with sensitive health matters before.
Show Your Problem-Solving Skills: We love a good problem-solver! In your application, share examples of how you've tackled challenges in the past, especially in client-facing roles. This will show us that you can handle the responsibilities of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Howden Group Holdings
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry, especially around life and health products. Familiarise yourself with common terms and processes, as well as Howden's unique approach to client support. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Communication Skills
As a Client Support Adviser, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common client scenarios with a friend to get comfortable with discussing sensitive topics in a professional manner.
✨Demonstrate Empathy
Empathy is crucial in this role. Think of examples from your past experiences where you've successfully handled sensitive situations or provided exceptional support. Be ready to share these stories during your interview to highlight your ability to connect with clients on a personal level.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about Howden's culture, team dynamics, and how they support employee development. This not only shows your interest but also helps you determine if the company aligns with your values and career goals.