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Client Service Specialist - Healthcare
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Howden Group Holdings
Client Service Specialist - Healthcare

Client Service Specialist - Healthcare

Baildon Full-Time 30000 - 42000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Support clients with healthcare schemes and provide exceptional customer service.
  • Company: Join Howden, a global leader in insurance with a vibrant culture.
  • Benefits: Flexible working hours, career progression, and a supportive team environment.
  • Why this job: Make a real difference in clients' lives while developing your skills.
  • Qualifications: Experience in client-facing roles and a passion for learning.
  • Other info: Diverse workplace with opportunities for personal growth and innovation.

The predicted salary is between 30000 - 42000 ÂŁ per year.

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

By working closely with our clients to deeply understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.

The job holder is responsible for providing operational support on a portfolio of clients in relation to their healthcare schemes including Private Medical Insurance, Dental, Travel, Cash Plan Health Screening and Employee Assistance Programmes. The job holder will work within the Howden Employee Benefits & Wellbeing Small Business & Medium Enterprise Unit, providing support to our clients and Healthcare Consultants team.

As this role will take instructions from various team members on a daily basis, being well organised is an essential skill.

Scheme Administration:

  • Demonstrate a good knowledge of the Private Medical Insurance market, in relation to age rated provider policies and overall propositions.
  • Support the departmental Service Level Agreements as directed by your Manager.
  • Promptly and efficiently, deal with client queries or issues keeping all relevant parties appraised where necessary.
  • Accurately analyse scheme data to ensure that membership is correct, for the purpose of obtaining quotations and preparing Market Reviews and Client Reports.
  • Deal with telephone, email and written enquiries from all clients, providers, introducers and internal colleagues in a polite and efficient manner.
  • Maintain accurate and secure records using the Company’s internal IT systems
  • Process new business and renewals in support of the Consultants.
  • Provide administrative support including but not limited to, the processing of new joiners, leavers and cancellation of policies in a range of media to clients and consultants in a professional, accurate and timely manner.
  • Maintain an accurate diary system.
  • Build strong relationships with our WNS Colleagues, providing support where required for training and peer review.
  • Adhere to the company’s Data Protection Policy at all times.

    • Policy, Process and Procedures:

  • You follow process and best practice that is relevant to your role and compliant with business policy.
  • Constructively you suggest process improvements to deliver workable solutions.
  • In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance.

    • Customer Focus and Relationships:

  • The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions.
  • You will work closely with the “Head Of Client Services within their area of responsibility to ensure that the administration of our clients’ Health and Wellbeing schemes are carried out in accordance with relevant policies. You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.

    • Market Knowledge & Technology

  • You stay up to date and proactively seek to broaden your market knowledge.
  • You understand the need for accurate client data in the operating systems.
  • You embrace Technology in order to deliver outstanding client solutions.

    • Compliance and Personal Development

    The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its Directors and employees. Specifically:

  • You actively undertake personal development to ensure up to date knowledge and understanding of best practice.
  • You are aware of the need and sources of compliance and understand and apply compliance.
  • You ensure that HR and Training & Competency records are up to date and meet the Operating Entity and/or Group’s requirements.
  • You operates in an honest, professional and ethical manner.
  • You are able to adapt best practice to the situation in hand within the framework of compliance.
  • Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to under the SM&CR.
  • Completes all relevant regulatory training and ensure you remain competent to carry out role

    • Knowledge, Skills, Behaviours and Experience

  • Detailed knowledge and understanding of Private Medical Insurance is preferred, with an interest in other wellbeing products.
  • You have Microsoft Office knowledge and are able to use Excel to formulate spreadsheets as required.
  • You can create a basic Word document with text and manipulate template reports.
  • You strive to be “the best you can be” to deliver high standards of work for the benefit of your clients.
  • Your professionalism increases the positive aspect of customer-experience and underpins their loyalty.
  • You take ownership of and proactively manage the associated workload.
  • You are conscientious, orderly and disciplined with good organisational and time management skills.
  • You are motivated with a strong desire to learn about the Preferred Provider arrangements and wider SME product portfolio. You have good attention to detail.
  • You are a team Player.
  • You lead by example and act as a role model for Howden Employee Benefits & Wellbeing.
  • You interpret change, what it means to the business, and the action you need to take to support the change.
  • Experience in a client facing administration role.
  • Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is preferred but not essential.
  • CII IF7 qualified, preferred or a willingness to study and gain the qualification.
  • CII IF7 qualified, preferred or a willingness to study and gain the qualification.

    • What do we offer in return?

    A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new

  • We support each other in the small everyday moments and the bigger challenges

  • We are determined to make a positive difference at work and beyond

    • Reasonable adjustments

    We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

    If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

    *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

    Permanent

    Client Service Specialist - Healthcare employer: Howden Group Holdings

    At Howden, we pride ourselves on fostering a vibrant and inclusive work culture that champions collaboration and innovation. As a Client Service Specialist in Healthcare, you will benefit from a supportive environment that prioritises work-life balance, offers extensive career progression opportunities, and encourages personal development through ongoing training. Our commitment to employee wellbeing and flexibility, including options for hybrid working, makes Howden an exceptional employer for those seeking a meaningful and rewarding career in the healthcare sector.
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    Contact Detail:

    Howden Group Holdings Recruiting Team

    View Howden Group Holdings Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Service Specialist - Healthcare

    ✨Tip Number 1

    Network like a pro! Reach out to your connections in the healthcare and insurance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!

    ✨Tip Number 2

    Prepare for interviews by researching Howden’s culture and values. Familiarise yourself with their approach to client service and wellbeing solutions. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.

    ✨Tip Number 3

    Practice your communication skills! As a Client Service Specialist, you’ll need to handle queries efficiently. Role-play common scenarios with a friend or family member to build your confidence and ensure you can articulate your thoughts clearly.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Howden. Let’s get you that dream job!

    We think you need these skills to ace Client Service Specialist - Healthcare

    Knowledge of Private Medical Insurance
    Client Relationship Management
    Operational Support
    Data Analysis
    Microsoft Office Suite
    Excel Proficiency
    Organisational Skills
    Time Management
    Attention to Detail
    Customer Service Excellence
    Process Improvement
    Compliance Awareness
    Team Collaboration
    Adaptability
    CII IF7 Qualification (or willingness to study)

    Some tips for your application 🫡

    Know Your Stuff: Before you start writing, make sure you understand the role and the company. Dive into the job description and pick out key skills and experiences that match your background. This will help us see how you fit right in!

    Tailor Your Application: Don’t just send a generic application! Customise your CV and cover letter to highlight relevant experience and skills that align with the Client Service Specialist role. Show us why you’re the perfect fit for our team!

    Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality!

    Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!

    How to prepare for a job interview at Howden Group Holdings

    ✨Know Your Stuff

    Make sure you brush up on your knowledge of Private Medical Insurance and other healthcare schemes. Understanding the specifics of the market will not only impress your interviewers but also help you answer questions more confidently.

    ✨Showcase Your Organisational Skills

    Since being organised is key for this role, prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the demands of the job effectively.

    ✨Emphasise Customer Focus

    Be ready to discuss how you've provided exceptional customer service in previous roles. Highlight any specific instances where you went above and beyond to meet client needs, as this aligns perfectly with Howden's commitment to client satisfaction.

    ✨Ask Insightful Questions

    Prepare thoughtful questions about Howden’s culture, team dynamics, and the specific challenges faced in the Client Service Specialist role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.

    Client Service Specialist - Healthcare
    Howden Group Holdings
    Location: Baildon
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