Claims Handler

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We now have an exciting opportunity to join us on a permanent basis, as a Claims Handler within our Legal, Technical & Claims team focussing on Professional Indemnity claims. The team is part of Howden’s Specialty business, and the position is based at our HQ in the City of London. We’re seeking a highly skilled individual who’s eager to learn, ideally with some insurance market experience in a Professional Indemnity claims capacity. You will be working closely with colleagues as part of a team who provide claims advocacy for national and international clients with a particular focus on solicitors and accountants. You will be responsible for providing technical expertise, excellent and efficient service in relation to large and complex claims. We need you to approach claims handling on an “added value” basis, applying your expertise in providing advice to the clients on coverage issues and other technical matters, preparing substantive notifications, proactively managing the flow of information and taking a strategic approach to claims resolution.

What you’ll do

You’ll be working closely with colleagues as part of a team who provide professional indemnity claims advocacy for national and international clients, which includes technical advice and supporting clients faced with large and complex insurance claims. The role will require you to attend client meetings, initially with supervision to ‘learn by osmosis’, which will include renewal meetings/claims review meetings plus looking at claims trends affecting a client and their industry. You’ll then move onto working with your own portfolio of clients, be the day to day claims contact and approach claims handling by “going the extra mile” ensuring the team’s high standards are maintained by doing all they can for clients. We also need you to provide support on bigger clients where there is a two person account handling requirement– reading/understanding notifications, dealing with day to day correspondence and keeping accurate records which adhere to the company’s processes and procedures. The candidate must have the ability to communicate with colleagues and clients effectively plus engage with insurers and challenge them where necessary to achieve the best outcomes for clients. The candidate should be self-motivated, a team player who is well organised and able to work under direction or on their own.

Who we’re looking for

• 1 – 2 years’ experience in a Professional Indemnity claims role is preferable, although not essential
• A strong drive with a commercial mind-set
• Excellent communication skills, being confident in explaining complex matters clearly and simply
• You’ll need to be able to develop sustainable long‑term relationships both internally and externally.
• Adaptability for working independently and as part of the team.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.