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- Tasks: Manage the end-to-end claims process and support clients through complex insurance claims.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 passionate employees.
- Benefits: Enjoy flexible working options, career progression, and a supportive work environment.
- Why this job: Be part of a team that celebrates client success and drives positive change in the insurance industry.
- Qualifications: GCSE Maths and English required; A levels and insurance qualifications are desirable.
- Other info: This is a full-time, permanent role with opportunities for mentoring and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Executive who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients. Please note this is a full-time, permanent opportunity. You will ideally be onsite in an office within our Midlands/North regions for 2/3 days per week on average.
Overview:- Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes
- Provide leadership, guidance and mentoring to the Claims Handler and other junior team members to foster a culture of excellence and accountability and continuous improvement
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors/3rd party legal representatives and industry partners to enhance customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim that brings a swift, favourable conclusion
- Negotiate with insurers to obtain the best possible settlement terms under the terms of the policy
- Act as an advocate of the claims function and settlements
- Strong understanding of insurance policies, coverage types, and claims procedures (essential)
- Brokerage experience (essential)
- Strong client relationship management experience (essential)
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Excellent analytical, problem-solving skills and decision-making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Able to provide constructive feedback, coaching, and mentoring to support the professional growth of junior team members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
- GCSE Maths and English (or equivalent)
- A levels (desirable)
- CII & CILA (desirable)
- BDMA certificate – (British Damage Management Associate)
What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.
Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Claims Executive - Corporate & Commercial employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with the specific insurance policies and claims procedures relevant to the role. Understanding the nuances of commercial insurance will not only boost your confidence but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims management. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture at Howden.
✨Tip Number 3
Prepare to discuss your experience in managing complex claims and how you've successfully navigated challenging situations. Use specific examples that highlight your analytical and negotiation skills, as these are crucial for the Claims Executive role.
✨Tip Number 4
Research Howden's values and culture thoroughly. Be ready to articulate how your personal values align with theirs, particularly around collaboration and customer focus, as this will show that you’re a great fit for their team.
We think you need these skills to ace Claims Executive - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management and insurance. Use specific examples that demonstrate your understanding of insurance policies, coverage types, and your ability to manage complex claims.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance industry and Howden's culture. Mention how your skills align with the role of Claims Executive and provide examples of how you've successfully managed client relationships and resolved claims.
Showcase Your Analytical Skills: Since the role requires strong analytical and problem-solving skills, include instances where you've analysed claims data or developed strategies to mitigate risk. This will demonstrate your capability to improve claims management processes.
Highlight Your Communication Skills: Effective communication is essential for this role. Provide examples of how you've successfully negotiated settlements or collaborated with various stakeholders. This will show that you can maintain strong relationships and advocate for clients effectively.
How to prepare for a job interview at Howden Group Holdings
✨Showcase Your Insurance Knowledge
Make sure to brush up on your understanding of insurance policies, coverage types, and claims procedures. Be prepared to discuss how your knowledge can help in managing complex claims effectively.
✨Demonstrate Client Relationship Skills
Since strong client relationship management is essential for this role, think of examples from your past experiences where you successfully built and maintained relationships with clients or stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific claims scenarios. Prepare to demonstrate your analytical and decision-making skills by discussing past challenges you've faced and how you resolved them.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively with internal teams and external partners. Share examples of how you've fostered a culture of excellence and accountability in previous roles.
