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- Tasks: Manage the end-to-end claims process and support clients through complex insurance claims.
- Company: Join Howden, a global leader in insurance with a culture that values collaboration and innovation.
- Benefits: Enjoy flexible working options, career progression, and a supportive work environment.
- Why this job: Be part of a passionate team making a real impact in the insurance industry.
- Qualifications: GCSE Maths and English required; A levels and brokerage experience preferred.
- Other info: Full-time role based in Maidstone with opportunities for mentoring and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
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Claims Executive – Corporate & Commercial, Maidstone
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Client:
Location:
Maidstone, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
cab9fe3fcc39
Job Views:
6
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Executive who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients.
Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 2 days per week on average.
Overview:
Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes
Provide leadership, guidance and mentoring to the claims handler and other junior team members to foster a culture of excellence and accountability and continuous improvement
Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/ assessors/ 3rd party legal representatives and industry partners to enhance the customer satisfaction and loyalty
Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
Prepare and present reports & presentations, highlighting key performance indicators
Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
Act as an advocate of the claims function and settlements
Knowledge:
Strong understanding of insurance policies, coverage types, and claims procedures (essential)
Brokerage experience (essential)
Understands general and legal principles of insurance
Understands the relevant regulatory and legal frameworks
Skills:
Excellent analytical, problem-solving skills and decision-making skills (essential)
Outstanding communication, negotiation, and interpersonal skills (essential)
Customer focused approach (essential)
Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
Confident, assertive and resilient under pressure
Able to provide constructive feedback, coaching, mentoring to support the professional growth of junior teams\’ members (essential)
Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
Qualifications:
GCSE Maths and English (or equivalent)
A levels (desirable)
BDMA certificate – (British Damage Management Associate)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent #J-18808-Ljbffr
Claims Executive - Corporate & Commercial employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with the specific insurance policies and claims procedures relevant to corporate and commercial sectors. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims management. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture at Howden.
✨Tip Number 3
Prepare to discuss your experience with complex claims during the interview. Think of specific examples where you successfully managed challenging situations, as this will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Research Howden's values and culture thoroughly. Be ready to articulate how your personal values align with theirs, as cultural fit is crucial for them. This will help you stand out as a candidate who is not just qualified but also a good match for their team.
We think you need these skills to ace Claims Executive - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in claims management and insurance. Use keywords from the job description, such as 'analytical skills', 'negotiation', and 'customer-focused approach' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your understanding of insurance policies and your ability to manage complex claims effectively.
Highlight Relevant Qualifications: Clearly list your qualifications, especially any certifications like the BDMA certificate. If you have GCSEs in Maths and English, make sure these are prominently displayed, as they are essential for the role.
Showcase Soft Skills: In your application, emphasise your soft skills such as communication, problem-solving, and resilience. Provide examples of how you've used these skills in previous roles, particularly in high-pressure situations or when mentoring others.
How to prepare for a job interview at Howden Group Holdings
✨Know Your Insurance Basics
Make sure you have a solid understanding of insurance policies, coverage types, and claims procedures. Brush up on your knowledge of the general and legal principles of insurance, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical and problem-solving skills to resolve complex claims. Highlight any experience you have with analysing claims data and developing strategies to mitigate risk.
✨Demonstrate Strong Communication Abilities
Since the role requires outstanding communication and negotiation skills, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with clients, brokers, and other stakeholders in previous roles.
✨Emphasise Team Leadership Experience
If you have experience mentoring or providing guidance to junior team members, make sure to highlight this. Discuss how you've fostered a culture of excellence and accountability within your teams, as this aligns well with the company's values.
