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- Tasks: Manage the end-to-end claims process and support clients through complex commercial risks.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 passionate employees.
- Benefits: Enjoy hybrid working options, career progression, and a supportive work-life balance.
- Why this job: Be part of a collaborative team that celebrates success and drives positive change in the industry.
- Qualifications: GCSE Maths and English required; A levels and CII/CILA qualifications are desirable.
- Other info: Flexible hours and reasonable adjustments available to fit your needs.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We are seeking a Claims Executive to join our established Claims team and be responsible for delivering a quality and efficient claims service to clients. Please note this is a full-time, permanent opportunity. You will be based in our Southampton office on a hybrid basis. There may also be the option to select another office in our Thames Valley region such as Reading, Alton or Farnborough.
Overview:- Managing end to end claims process regardless of size (also managing the larger, more sophisticated or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- Utilise extensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and build reports, reduce claim frequency and improve overall claims management processes
- Provide leadership, guidance and mentoring to the claims handler and other junior team members to cultivate a culture of excellence and accountability and continuous improvement
- Develop and maintain positive relationships with clients, brokers, insurers, loss adjusters/assessors/3rd party legal representatives and industry partners to improve customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
- Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
- Act as an advocate of the claims function and settlements
- Strong understanding of insurance policies, coverage types, and claims procedures (essential)
- Brokerage experience (essential)
- Strong client relationship management experience (essential)
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Excellent analytical, problem-solving skills and decision-making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Able to provide constructive feedback, coaching, mentoring to support the professional growth of junior teams members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
- GCSE Maths and English (or equivalent). A levels (desirable).
- CII & CILA (desirable).
What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.
Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Claims Executive - Corporate and Commercial employer: Howden Group Holdings
Contact Detail:
Howden Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate and Commercial
✨Tip Number 1
Familiarise yourself with the specific types of claims that Howden handles, especially in the corporate and commercial sectors. Understanding the nuances of these claims will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Howden to gain insights into the company culture and expectations for the Claims Executive role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Stay updated on industry trends and regulatory changes related to insurance claims. Being knowledgeable about current events can help you engage in meaningful discussions during interviews and show your commitment to the field.
✨Tip Number 4
Prepare to discuss your experience in managing complex claims and how you've successfully navigated challenging situations. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
We think you need these skills to ace Claims Executive - Corporate and Commercial
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Executive position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: Emphasise your brokerage experience and understanding of insurance policies in your CV and cover letter. Provide specific examples of how you've successfully managed claims or built client relationships in the past.
Showcase Your Skills: Make sure to showcase your analytical, problem-solving, and communication skills. Use concrete examples to demonstrate how you've used these skills in previous roles, especially in high-pressure situations.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for Howden's culture and values. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Howden Group Holdings
✨Understand the Claims Process
Make sure you have a solid grasp of the end-to-end claims process, especially for larger and more complex claims. Be prepared to discuss your experience in managing claims from investigation to settlement, as this will demonstrate your capability to handle the responsibilities of the role.
✨Showcase Your Analytical Skills
Highlight your analytical and problem-solving skills during the interview. Be ready to provide examples of how you've used data to identify trends or mitigate risks in previous roles, as this is crucial for improving claims management processes.
✨Demonstrate Client Relationship Management
Since strong client relationship management is essential for this role, prepare to discuss how you've built and maintained positive relationships with clients and other stakeholders. Share specific examples that showcase your customer-focused approach and negotiation skills.
✨Emphasise Team Leadership Experience
If you have experience mentoring or providing guidance to junior team members, make sure to mention it. Discuss how you've fostered a culture of excellence and accountability within your teams, as this aligns with the company's values and expectations.