Operations Manager - Sport & Entertainment in Birmingham

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Operations Manager is responsible for providing operational support and administration support to the Sport & Entertainment division. They will work closely with the Head of the Team (where relevant) ensuring that operational and compliance activities within their areas are carried out in accordance with the relevant Company and/or Group policies. The Operations Manager provides the first line of defence for their Team on all operational matters and acts as the primary interface between the Team and central support services. This includes interaction with other Operations specialists across their Operating Entity and within the Group. The jobholder will frequently interact with Deputy COO's of their Operating entity to ensure that strategies and operational initiatives are implemented effectively.

What you’ll do:

• Support the Head of Team with revenue tracking, budgeting, and business planning.
• Escalate operational concerns and represent the team on relevant committees.
• Report on team meetings, KPIs, peer reviews, and coordinate training activities.
• Monitor regulatory compliance tests, credit control, aged debt, and complaints.
• Liaise with IT for reporting and ensure smooth communication across systems.
• Own and manage performance tracking including UDS data, audits, and renewals.
• Lead data integrity initiatives, contract certainty checks, and cross-sell monitoring.
• Oversee onboarding of new clients and maintain team documentation in the repository.
• Ensure compliance with policies, regulations, and support internal/external audits.
• Build relationships with central service functions and share operational insights.

Who we’re looking for:

• Will have previous insurance experience - either within operations or as a broker.
• Will have previous experience working on schemes, facilities and binders, actively engaging with underwriters on bordereau's, renewal negotiations.
• Will be able to demonstrate a strong understanding of insurance, and have knowledge of the London and international markets (as appropriate to the territory within which they operate).
• A good understanding of data and emerging technologies and how they apply.
• Is able to manipulate financial data and understand budgets.
• Excellent decision making and problem solving skills.
• Adaptable and able to respond effectively to a changing commercial environment.
• Actively listens to the views of colleagues and business leaders, but also has the strength of character to challenge where required to ensure operational excellence.
• Team player with good communication skills.
• Commercially resilient and tenacious with strong attention to detail.
• IT skills - competent on Excel, Word and in house broking systems.
• Educated to A level standard. Relevant professional qualifications are desirable but not essential e.g. ACII, ACCA etc.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments:

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.