Associate Director - International Property Claims

Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role: Claims Executive A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements, and that an excellent service level is maintained. Key Responsibilities: Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved. As the job holder develops in experience, they will gradually develop responsibility for managing their own workload independently. Manages assigned projects and contributes to other projects as the need arises. Provides relevant management information to senior management. Develops positive relationships with markets. Negotiates with markets to achieve the best outcome for the client. Maintains any ongoing delegated authority contracts appropriately and efficiently. Creates comprehensive claims documents. Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers, and relevant internal departments. Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives, and compliance requirements. Keeps clients and insurers advised of developments relating to notifications and claims, liaising with third parties as vital. Investigates and resolves queries from clients, following these through to resolution and keeping all parties advised throughout the process. Ensures up-to-date records are maintained at all times on the Group systems. Interprets instructions and issues arising, and then implements actions according to policies and procedures. Keeps informed of all legal and regulatory developments relevant to the division/department. Skills & Attributes: It would be an advantage if the jobholder has previous claims-based experience (ideally with an international broker), but this is not crucial. Good understanding of general principles of insurance. Good understanding of London market operations (Lloyds and company markets). Understanding of company objectives and how own role contributes to these. Good knowledge relating to claims-handling process. Understanding of broking and underwriting process. Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness. Awareness of the regulatory environment and requirements. Good level of communication and interpersonal skills including written, verbal, and face-to-face. Highly organised, with good planning skills. Able to work flexibly to achieve tight deadlines/targets. Able to build balanced relationships. Able to be proactive and work on own initiative. Resilient and calm under pressure. Good decision-making skills/analytical. Able to react to change positively and productively. Qualifications: Educated to A level standard – Grade A-C (or equivalent). Progression towards gaining professional qualifications is desired but not essential. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent #J-18808-Ljbffr