AI Productivity Analyst

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Location: London (hybrid)
Employment Type: Permanent, Full-time

Role purpose: Provide the foundation for AI delivery: identifying where AI creates genuine value, monitoring, proving and recommending course corrections when initiatives underperform. This role works closely with business teams, IT and delivery, bridging strategy and execution.

Key accountabilities:

• Discovery & opportunity analysis: Map end-to-end workflows with brokers and corporate teams and identify AI-focused process re-engineering opportunities. Produce clear business cases with explicit assumptions, risks, and expected outcomes. Make evidence-based recommendations on whether to build, buy, iterate, or stop.
• Measurement & benefits tracking: Define adoption, productivity, and value baselines that Finance will accept. Build and maintain dashboards reflecting real usage and outcomes, not vanity metrics.
• Risk, controls & governance: Support governance processes, risk assessments, and documentation. Ensure analysis enables responsible AI decisions.
• Insights & continuous improvement: Analyse model behaviour and user adoption patterns. Surface important findings about value realisation, adoption barriers, or unintended consequences.
• Enablement & communication: Produce clear guidance, training materials, and explanations that help users adopt AI effectively. Communicate findings confidently to senior stakeholders.

Skills & experience:

• Demonstrable expertise in AI platforms and models.
• Strong quantitative analysis and problem-solving capability.
• Experience defining and tracking metrics for AI-enabled products.
• Track record supporting initiatives that moved from analysis into delivery.
• Comfortable challenging assumptions and presenting evidence to stakeholders.
• Experience working in regulated environments or under formal governance.

What we offer in return: A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.