Account Manager - Creative Studio

Overview

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We’re looking for an experienced Account Manager to join our Creative Studio. The Creative Studio sits within the Group Brand and Marketing team, and is made up of a mix of graphic designers, artworkers, videographers, copy editors and account managers. You will work with the team on a day to day basis in addition to internal ‘clients’ around the business spanning both our Group business, broking business and underwriting business. We sit in the UK but we work with our teams all over the world. You will have interactions with Marketing, Brand, Communications, Events, client facing teams, brokers and data teams.

You’ll be a seasoned resource and project manager within the creative sphere and be comfortable working in a fast-paced environment across multiple projects and stakeholders. You’ll have demonstrable organisational skills and be able to calmly manage tricky resourcing situations when timings and budgets are tight. You will also be confident and comfortable building relationships with senior stakeholders and have excellent listening and problem solving skills.

Role Responsibilities:

• You will be responsible for managing multiple BAU briefs coming into the studio, working closely with the Studio Manager and other account managers to allocate design resource using project management software.
• You’ll be responsible for ensuring that briefs are allocated to the creative team based on skill set and developmental goals.
• Whilst this is an account manager role you will also be responsible for project managing briefs to ensure the output of work is to the highest standard.
• You’ll meet with ‘clients’ to discuss their needs and help to translate them into tangible design briefs.
• You’ll perform quality checks on all incoming briefs to ensure that the brief contains all the required information so that designers are able to pick up briefs immediately.
• You’ll be required to review the teams output to ensure that it meets the ‘clients’ brief and budget and that the work is delivered on time.
• You will keep in contact with the ‘client’ at all stages of the project and follow up on all enquiries in a timely manner.
• You will manage budgets for individual projects as required and arrange budget reporting on a monthly basis.
• You’ll work with the Studio Manager and Design Director on assessing upcoming resource requirements on a regular basis to enable proactive additional resourcing for the department.
• Prioritisation of work will be key, working closely with the Design Director and the Studio Manager to ensure prioritisation of workload is managed correctly.
• You will be responsible for monthly reporting for your accounts.

Role Requirements:

• Experience working within a Creative Studio team or an agency account management role.
• Account management & project management skills (with a focus on simultaneously managing multiple projects and relationships).
• An understanding of the design process.
• Experience working with video teams will also be a bonus.
• Ability to communicate client needs and clearly articulate technical items.
• Client management skills and ability to anticipate needs and match them with products and services.
• Communication skills, particularly listening, articulation, presenting, and assisting with project or marketing literature.
• Prioritisation and negotiation skills.
• Empathy, emotional intelligence.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.