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- Tasks: Join us as a Customer Service Representative, supporting sales and processing orders daily.
- Company: CPI, part of Howden Group, is a leading international manufacturing company with over 120 years of experience.
- Benefits: Enjoy flexible hybrid working, generous holiday, healthcare plans, and wellness support.
- Why this job: Be part of a dynamic team, improve processes, and contribute to meaningful projects in the engineering sector.
- Qualifications: Ideal candidates have a technical qualification or A Levels in maths/science and proven customer service skills.
- Other info: We welcome diverse applicants and value your unique contributions, regardless of your background.
The predicted salary is between 28800 - 43200 £ per year.
Due to a pending retirement, CPI (part of the Howden Group) are recruiting for a Customer Service Representative to join our site based in Hungerford. This role requires excellent customer service skills, as you will be responsible for providing support to our Area Sales Managers, agents and customers and liaising with the workshop on product delivery. You will be required to process orders efficiently, prepare technical/commercial proposals, produce reliable quotations, and handle other general administration work.
What You Will Do
- Process orders efficiently, prepare technical/commercial proposals, produce reliable quotations, and handle other general administration work.
- Progress outstanding quotations to ensure order targets and forecasting requirements are met.
- Provide support to our Area Sales Managers and customers and liaise with the workshop on product delivery.
- Deploy a continuous improvement approach to all aspects of your role.
- Liaise with other departments to improve workflow processes where possible.
What do you bring?
- A technical qualification e.g., ONC in Mechanical Engineering OR hold A Levels in maths/science.
- Proven customer service skills.
- Possess great communication skills and be IT literate.
- Demonstrate an ability to take ownership of tasks.
- Ability to use your own initiative and be self-motivated.
- Willingness to learn and be able to work as part of a team.
- Having some experience in the manufacturing and engineering industry is desirable but not essential.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Howden more broadly, we would welcome your application and be eager to learn more about you.
Our Benefits Package
- A flexible, hybrid working environment - most employees tend to be in the office 3 days and home-based for 2 days.
- Generous holiday entitlement package totalling 33 days annual leave.
- Howden Pension Plan with a maximum employer contribution of 7%.
- Enhanced Maternity, Paternity, shared parental and adoption leave pay.
- Free onsite parking.
- Healthcare cash plan.
- Group Life Assurance plan at 3x salary.
- Group Income Protection plan.
- Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.
- Dedicated Help@Hand Service – free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc.
- Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering.
Chart is an equal opportunities employer. The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person’s race, religious beliefs, sex, sexual orientation, marital status, age or disability.
Customer Service Representative employer: Howden, A Chart Industries Company
Contact Detail:
Howden, A Chart Industries Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the products and services offered by CPI and Howden. Understanding their offerings will help you communicate effectively with customers and support the Area Sales Managers.
✨Tip Number 2
Brush up on your technical knowledge, especially in mechanical engineering concepts. This will not only boost your confidence but also enable you to prepare accurate technical proposals and quotations.
✨Tip Number 3
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family about technical topics to enhance your ability to explain complex information clearly.
✨Tip Number 4
Network with professionals in the manufacturing and engineering sectors. Attend local events or join online forums to connect with others who can provide insights into the industry and potentially refer you to opportunities.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any technical qualifications you possess. Emphasise skills like communication, problem-solving, and IT literacy, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your previous experience aligns with the responsibilities outlined in the job description, such as processing orders or liaising with teams.
Showcase Your Skills: Use the application to demonstrate your customer service skills. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your ability to take ownership of tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Service Representative.
How to prepare for a job interview at Howden, A Chart Industries Company
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Technical Knowledge
With a technical qualification being beneficial, brush up on relevant mechanical engineering concepts. Be ready to discuss how your technical background can help you understand customer needs and contribute to preparing technical proposals.
✨Emphasise Teamwork and Initiative
The job involves liaising with various departments, so illustrate your ability to work as part of a team. Share instances where you've taken the initiative to improve processes or support colleagues, showing that you're proactive and collaborative.
✨Prepare for Common Interview Questions
Anticipate questions related to order processing, handling quotations, and general administration tasks. Practise your responses to ensure you can articulate your experience and how it aligns with the responsibilities of the role.
