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- Tasks: Provide top-notch customer support and process orders efficiently.
- Company: Join CPI, part of the Howden Group, a leader in the compression industry.
- Benefits: Enjoy flexible working, generous holiday, and a great pension plan.
- Other info: Great opportunity for growth in a supportive and innovative environment.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Technical qualification or A Levels in maths/science; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Due to a pending retirement, CPI (part of the Howden Group) are recruiting for an Inside Sales Engineer to join our site based in Hungerford. This role requires excellent customer service skills, as you will be responsible for providing support to our Area Sales Managers, agents and customers and liaising with the workshop on product delivery. You will be required to process orders efficiently, prepare technical/commercial proposals, produce reliable quotations, and handle other general administration work.
Who are we? CPI, part of the Howden group, is an international manufacturing and service company focused on providing the best aftermarket solutions for the compression industry. With a history of more than 120 years of combined business experience, CPI traditionally focused on being a solutions provider for difficult applications in the reciprocating compression industry by using the highest quality proprietary materials designed by CPI. Today CPI has evolved to bring an even broader scope of capability such as revamps and modernisation for the whole compressor package by harnessing our OEM expertise within Howden.
What You Will Do
- Process orders efficiently, prepare technical/commercial proposals, produce reliable quotations, and handle other general administration work.
- Progress outstanding quotations to ensure order targets and forecasting requirements are met.
- Providing support to our Area Sales Managers and customers and liaising with the workshop on product delivery.
- Deploy a continuous improvement approach to all aspects of your role.
- You will liaise with other departments to improve workflow processes where possible.
What do you bring?
The ideal candidate will likely have the following profile:
- A technical qualification e.g., ONC in Mechanical Engineering OR hold A Levels in maths/science.
- Possess great communication skills and be IT literate.
- Demonstrate an ability to take ownership of tasks.
- Ability to use your own initiative and be self-motivated.
- Willingness to learn and be able to work as part of a team.
- Having some experience in the manufacturing and engineering industry is desirable but not essential.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Howden more broadly, we would welcome your application and be eager to learn more about you.
Our Benefits Package
- A flexible, hybrid working environment - most employees tend to be in the office 3 days and home-based for 2 days.
- Generous holiday entitlement package totalling 33 days annual leave.
- Howden Pension Plan with a maximum employer contribution of 7%.
- Enhanced Maternity, Paternity, shared parental and adoption leave pay.
- Free onsite parking.
- Group Income Protection plan.
- Access to My Howden Benefits.
Customer Service Representative employer: Howden, A Chart Industries Company
Contact Detail:
Howden, A Chart Industries Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to current employees at CPI or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with any software mentioned in the job description. If you can demonstrate your IT literacy during the interview, it’ll definitely work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant skills and experiences that match what we’re looking for, like your communication skills and any technical qualifications.
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer support, don’t forget to include examples of how you’ve successfully handled customer queries or issues in the past. We love to see real-life examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Howden, A Chart Industries Company
✨Know the Company Inside Out
Before your interview, take some time to research CPI and the Howden Group. Understand their history, values, and what they do in the compression industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to discuss how you can support Area Sales Managers and customers effectively.
✨Demonstrate Technical Knowledge
If you have a technical qualification or relevant experience, make sure to highlight it during the interview. Discuss any projects or tasks that involved technical proposals or quotations, as this will show your capability to handle the responsibilities of the role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how they measure success in the role. It shows that you're engaged and thinking about how you can contribute to the company.