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- Tasks: Manage and optimise the company website for a seamless user experience.
- Company: Join Howarth Timber, a family-owned business with over 180 years of expertise in building supplies.
- Benefits: Enjoy 31 days holiday, flexible leave options, and a cycle to work scheme.
- Why this job: Be part of a passionate team focused on quality service and innovative solutions.
- Qualifications: 3 years in eCommerce, strong customer service skills, and a proactive attitude required.
- Other info: Hybrid role with 3 days in Wakefield and 2 days working from home.
The predicted salary is between 30000 - 42000 £ per year.
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Location: Howarth Timber & Building Supplies Limited – Hybrid role: 3 days based from Wakefield Marketing Office and2 days working from home
Putting people at the heart of what we do
With more than 180 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.
Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.
What does it mean to be a Howarth Timber & Building Supplies Website Manager?
The Website Manager will shape the development strategy and testing programme to continuously optimise the company’s website. Focusing on conversion rate optimisation and the end-to-end journey for the consumer (both B2C and B2B), with the aim of making this as seamless and frictionless as possible.
- Lead contact for development agency, working with them to deliver the roadmap.
- Continuously improving the website user journey through creative problem solving – identifying options and solutions.
- UX journey investigations and evolving the customer journey.
- Investigate ways to improve conversion rate optimisation and reduce cart abandonment.
- Writing requirements, user stories and acceptance criteria to brief into the development agency.
- Bug and issue investigating.
- Competitor analysis and supplier liaison.
- Research new product opportunities for the website and loading onto our channels.
- Monitoring, maintaining and assisting in copy for product, search, categories and collections.
What are the requirements to become part of our team?
- ·At least 3 years’ experience working in an eCommerce environment.
- Great telephone and customer service skills
- General office administration skills
- GCSE English and Maths plus three other subjects (Grade 4 or above)
- Great PC skills including Microsoft Office, in particular a good working knowledge of Excel.
- Full UK Driving Licence
- A confident, enthusiastic, approachable, and motivated person with a proactive and ‘can do’ attitude.
- Sense of responsibility and a willingness to challenge the status quo.
- Strong attention to detail.
- Enjoys problem solving as well as creative thinking.
Why choose Howarth Timber & Building Supplies for your next role?
Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:
- 31 days’ holiday, inclusive of Statutory Bank Holidays
- Option to buy up to an additional 5 days’ annual leave per annum or sell up to 3 days’ annual leave per annum
- Length of service awards
- Cycle to work scheme
- Contributory pension scheme
- Company sick pay
- Enhanced maternity and paternity pay
- Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
- Excellent training and development opportunities
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Website Manager employer: Howarth Timber Group
Contact Detail:
Howarth Timber Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and website management. Understanding current best practices in conversion rate optimisation and user experience will help you stand out as a candidate who is not only knowledgeable but also proactive in improving the customer journey.
✨Tip Number 2
Network with professionals in the eCommerce field, especially those who have experience in website management. Engaging with industry peers can provide valuable insights and may even lead to referrals or recommendations for the position at Howarth Timber.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved website performance in previous roles. Highlighting your problem-solving skills and creative thinking during interviews will demonstrate your capability to enhance the user journey effectively.
✨Tip Number 4
Research Howarth Timber & Building Supplies thoroughly. Understanding their products, services, and company culture will allow you to tailor your discussions and show genuine interest in contributing to their mission of providing quality service and products.
We think you need these skills to ace Website Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Website Manager position. Tailor your application to highlight relevant experience in eCommerce and website management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in eCommerce, particularly any roles that involved website optimisation and user experience. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your problem-solving skills and attention to detail, as these are key for the Website Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Howarth Timber Group
✨Understand the Company Culture
Before your interview, take some time to research Howarth Timber & Building Supplies. Understand their values and how they prioritise people and service. This will help you align your answers with their culture during the interview.
✨Showcase Your eCommerce Experience
Since the role requires at least 3 years of experience in an eCommerce environment, be prepared to discuss specific projects you've worked on. Highlight your achievements in conversion rate optimisation and user journey improvements.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples where you've creatively solved issues related to website management or customer journeys. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Attention to Detail
As a Website Manager, attention to detail is crucial. Be ready to provide examples of how you've ensured quality in your work, whether through bug investigations or maintaining product information. This will show your commitment to high standards.
