At a Glance
- Tasks: Assist customers with timber and building products, providing advice and processing orders.
- Company: Join Howarth Timber Group, a friendly and busy merchant in Malton.
- Benefits: Flexible part-time hours, training provided, and a supportive team environment.
- Other info: Perfect for students looking for part-time work with career potential.
- Why this job: Gain hands-on experience in customer service while helping tradespeople and DIY enthusiasts.
- Qualifications: Customer-focused attitude and willingness to learn about products.
The predicted salary is between 12 - 15 £ per hour.
Howarth Timber Group in Malton is seeking a part-time Counter Sales Assistant to support our busy timber and builders merchant.
You will serve customers face-to-face and over the phone, provide practical product advice, and process orders quickly to keep tradespeople and DIY customers moving.
This hands-on role blends customer service with product knowledge, multitasking and problem-solving as part of a welcoming branch team.
Training is provided, with 20 hours per week (Tue–Sat, 08:00–12:00).
#J-18808-Ljbffr
Timber Counter Sales Assistant - 20h/week, Customer-Focused in Malton employer: Howarth Timber Group
At Howarth Timber Group, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment for our Yard Operative team. With competitive pay, generous holiday allowances, and a strong focus on employee development, we ensure that our staff have the opportunity to grow and thrive in their careers. Our commitment to quality service and teamwork, combined with unique benefits like a cycle to work scheme and a volunteering day, makes us a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Timber Counter Sales Assistant - 20h/week, Customer-Focused in Malton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Howarth Timber Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Howarth Timber Group and let us see your personality shine through!
We think you need these skills to ace Timber Counter Sales Assistant - 20h/week, Customer-Focused in Malton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Howarth Timber Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Howarth Timber Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Howarth Timber Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Howarth Timber Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Howarth Timber Group will surely appreciate.
