Howarth Timber & Building Supplies Limited

Internal Sales Assistant

Full-Time No home office possible

Join our Internal Sales team at Malton

Do you have a passion for sales and exceptional customer service? We\’re on the hunt for a driven and energetic individual to become a key player at our bustling timber and builders merchant branch in Malton. If you excel in a fast-paced setting and have a talent for forging strong customer connections, we\’d love to meet you

Putting people at the heart of what we do

With 185 years\’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it\’s thanks to our loyal workforce that we\’ve built a strong and successful business.

Internal Sales Assistant Role Responsibility

serving customers both over the phone and face to face on the sales counter, building relationships, repeat business and add-on sales
handle incoming telephone calls/emails and deal with a wide range of customer enquiries
working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing
maintain accurate stock management
maintain core stock levels and manage out obsolete stock
maintaining a well-stocked, clean, tidy and safe working environment, adhering to the Company\’s health and safety policy and procedure at all times

What are the requirements to become part of our team?

Excellent customer service skills and experience; knowing what great service feels like to our customers is really important to us
Strong telephone experience and excellent face-to-face communication skills
Previous sales experience with a commercially-driven attitude
Product knowledge relevant to our industry sector would be preferable, although full training can be given to the right applicant
A high level of accuracy and attention to detail
A flexible attitude
Availability to work full time, Monday to Friday inclusive, plus alternate Saturday mornings

Why choose Howarth Timber & Building Supplies for your next role?

Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:

Competitive salary, dependent on experience
31 days\’ holiday, inclusive of Statutory Bank Holidays
Opportunity to buy up to an additional 5 days\’ annual leave or sell up to 3 days\’ annual leave
Length of service awards
Cycle to work scheme
Contributory pension scheme
Death in service benefit
Company sick pay
Enhanced maternity and paternity pay
Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
Generous colleague Merchant Branch discount
Opportunity to participate in a volunteering role for one working day per year – fully paid by the Company
Excellent training and development opportunities

Job Types: Full-time, Permanent

Benefits:

Company pension
Cycle to work scheme
Employee discount
On-site parking
Referral programme
Sick pay
Store discount

Application question(s):

In your application, please provide full details of any industry-related experience you have or any other sales experience. Please provide examples of your proven sales and margin awareness experience.

Experience: