At a Glance
- Tasks: Be the go-to person for customer interactions and ensure an exceptional experience.
- Company: Join a vibrant team in a leading automotive retail environment.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy a Monday to Friday work week.
- Other info: Enjoy regular social events, free refreshments, and a supportive work culture.
- Why this job: Make a real impact on customer relationships while enjoying great perks and career growth.
- Qualifications: Strong communication skills and at least 1 year in a customer-facing role.
If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with one of our Aftersales Teams in Taunton. You will need to be a real people person and ideally will currently be working in a customer facing role, potentially in the retail sector. Previous experience of working in the automotive sector is not essential. Unlike other retail opportunities, you will only be working from Monday to Friday, no weekends!
Whats in it for You?
- A competitive base salary of £26,523 and OTE of £32,000 - including real opportunities to make further sales.
- A generous and uncapped bonus scheme enabling you to earn your potential.
- Enhanced Holiday Allowance increasing with service and with an additional day for your birthday.
- Continuous training and opportunities for career progression.
- Pension Scheme with a well-known and established provider.
- Life Assurance Scheme paying a minimum of twice your salary to your loved ones.
- Discounted MOT & Service costs.
- Discounted gym membership.
- Access to an Employee Assistance Programme - providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist.
- Regular staff social events to connect with your colleagues.
- Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme.
- Free refreshments while at work.
Your Role as an Aftersales Customer Relationship Manager:
The key touch point for all customer interactions in our vibrant retail environment. As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
You will be a vital link between our busy Sales and Aftersales facilities, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit. By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focussed processes.
What Are We Looking For?
- A full driving licence.
- Manual and Auto.
- Excellent communication and customer-facing skills.
- At least 3 GCSEs at Grade 4 or above or equivalent experience.
- Knowledge of IT and use of software packages.
- Currently in a Customer facing role (min 1 year) - Ideally automotive - but not essential.
How to Apply:
Ready to take the next step in your career? Click the link below to upload your CV and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.
Closing Date: Applications close at midnight on 30th June 2026.
We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.
NO AGENCIES PLEASE.
Service Advisor in Taunton employer: Howards Group
Join our dynamic team in Taunton as a Service Advisor, where your exceptional communication and customer care skills will be truly valued. Enjoy a supportive work culture that prioritises employee growth with continuous training and career development opportunities, alongside a generous benefits package including an uncapped bonus scheme, enhanced holiday allowance, and regular social events to foster camaraderie among colleagues. With a Monday to Friday schedule, you can achieve a rewarding work-life balance while making a meaningful impact on our customers' experiences.
