At a Glance
- Tasks: Manage customer relationships and ensure exceptional service in a vibrant retail environment.
- Company: Join Howards Taunton, a leading name in the automotive industry.
- Benefits: Competitive salary, uncapped bonuses, enhanced holidays, and career development opportunities.
- Other info: Enjoy a Monday to Friday schedule with regular social events and employee recognition.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Experience in the automotive industry and strong communication skills required.
If you have exceptional communication and customer care skills you will excel in our business. We need a Senior Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with our Aftersales Teams in Taunton.
You will need to be a real people person and display proficiency within key areas of the role. Previous experience of working in the automotive industry is essential, along with a minimum of 1 year’s service in an Aftersales role. Unlike other retail opportunities, you will only be working from Monday to Friday, no weekends!
What’s in it for You?
- Competitive base salary of £26,523 and OTE of £35,000 gross per annum
- Generous and uncapped bonus scheme
- Enhanced Holiday Allowance increasing with service and an additional day for your birthday
- Continuous training and opportunities for career progression
- Pension Scheme with a well-known and established provider
- Life Assurance Scheme paying a minimum of twice your salary to your loved ones
- Discounted MOT & Service costs
- Discounted Gym membership
- Employment Assistance Programme providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
- Regular staff social events
- Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
- Free refreshments while at work
Your Role as a Senior Aftersales Customer Relationship Manager:
The key touch point for all customer interactions in our vibrant retail environment. As a fast-paced highly customer-centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
You will be a vital link between our busy Sales and Aftersales facilities, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.
By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer-focused processes. You will be responsible for supporting the Aftersales Manager and providing coaching for other staff and working towards leading the Department.
What Are We Looking For?
- A full driving licence. Manual licence essential.
- Excellent communication and customer-facing skills.
- At least 3 GCSEs at Grade 4 or above or equivalent experience.
- Knowledge of IT and use of software packages.
- Automotive industry experience, with one year’s service in an Aftersales role.
How to Apply:
Ready to take the next step in your career? Click the link below to upload your CV and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.
Closing Date: Applications close at midnight on 30th June 2026.
We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.
NO AGENCIES PLEASE.
Senior Service Advisor in Taunton employer: Howards Group
At Howards Taunton, we pride ourselves on being an exceptional employer that values communication and customer care. Our vibrant work culture fosters collaboration and innovation within our Aftersales Team, offering a Monday to Friday schedule, competitive salary, and generous benefits including uncapped bonuses, enhanced holiday allowances, and continuous training for career development. Join us to enjoy a supportive environment where your hard work is recognised and rewarded, making every day a fulfilling experience.
