At a Glance
- Tasks: Lead customer interactions and enhance the Aftersales experience in a vibrant retail environment.
- Company: Join Howards Taunton, a dynamic automotive business with a focus on customer care.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and enhanced holiday allowance.
- Other info: Work Monday to Friday with opportunities for career progression and regular team events.
- Why this job: Make a real impact by building long-term customer relationships and driving sales.
- Qualifications: Experience in the automotive industry and strong communication skills are essential.
The predicted salary is between 26523 - 35000 £ per year.
If you have exceptional communication and customer care skills you will excel in our business. We need a Senior Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with our Aftersales Teams in Taunton. You will need to be a real people person and display proficiency within key areas of the role. Previous experience of working in the automotive industry is essential, along with a minimum of 1 year’s service in an Aftersales role.
Unlike other retail opportunities, you will only be working from Monday to Friday, no weekends!
What’s in it for You?
- A competitive base salary of £26,523 and OTE of £35,000 gross per annum.
- A generous and uncapped bonus scheme enabling you to earn your potential.
- Enhanced Holiday Allowance increasing with service and with an additional day for your birthday.
- Continuous training and opportunities for career progression.
- Pension Scheme with a well-known and established provider.
- Life Assurance Scheme paying a minimum of twice your salary to your loved ones.
- Discounted MOT & Service costs.
- Discounted Gym membership.
- Employment Assistance Programme providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist.
- Regular staff social events to connect with your colleagues.
- Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme.
- Free refreshments while at work.
Your Role as a Senior Aftersales Customer Relationship Manager:
The key touch point for all customer interactions in our vibrant retail environment. As a fast-paced highly customer-centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed. You will be a vital link between our busy Sales and Aftersales facilities, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit. By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer-focused processes. You will be responsible for supporting the Aftersales Manager and providing coaching for other staff and working towards leading the Department.
What Are We Looking For?
- A full driving licence. Manual licence essential.
- Excellent communication and customer-facing skills.
- At least 3 GCSEs at Grade 4 or above or equivalent experience.
- Knowledge of IT and use of software packages.
- Automotive industry experience, with one year’s service in an Aftersales role.
How to Apply:
Ready to take the next step in your career? Click the link below to upload your CV and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.
Closing Date: Applications close at midnight on 30th June 2026.
We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know. NO AGENCIES PLEASE.
Senior Service Advisor in London employer: Howards Group
Howards Group is an exceptional employer, renowned for its supportive family-oriented culture and commitment to employee well-being. Located in Yeovil, this award-winning business not only offers a competitive salary but also prioritises work-life balance with no weekend shifts, fostering an environment where employees can thrive both personally and professionally. With opportunities for growth and development, joining Howards Group means becoming part of a dedicated team that values your contributions and encourages your success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Howards Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Howards Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Howards Group:Your cover letter is your chance to shine! Tell us why you want to work at Howards Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Howards Group!
How to prepare for a job interview at Howards Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
