At a Glance
- Tasks: Deliver exceptional customer care and build long-term relationships in a fast-paced environment.
- Company: Join a dynamic automotive team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and generous holiday allowances.
- Other info: Work Monday to Friday with opportunities for training and career progression.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Customer-facing experience is preferred; automotive knowledge is a bonus but not required.
The predicted salary is between 26523 - 32000 £ per year.
If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with one of our Aftersales Teams in Taunton. Previous experience of working in the automotive sector is not essential. Unlike other retail opportunities, you will only be working from Monday to Friday no weekends!
With a competitive base salary of £26,523 and OTE of £32,000 - including real opportunities to make further sales, the sky is the limit for your earning potential. As part of our great Aftersales Team, you will also benefit from:
- Monday to Friday working week
- A generous and uncapped bonus scheme enabling you to earn your potential
- Enhanced Holiday Allowance increasing with service and with an additional day for your birthday
- Training and Career Development continuous training and opportunities for career progression
- Pension Scheme with a well-known and established provider
- Life Assurance Scheme paying a minimum of twice your salary to your loved ones
- Discounted MOT & Service costs
- Discounted gym membership
- Access to an Employee Assistance Programme - providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
- Regular staff social events to connect with your colleagues
- Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
Your Role as an Aftersales Customer Relationship Manager:
As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
You will be a vital link between our busy Sales and Aftersales facilities, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.
By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focussed processes.
A full driving licence. Manual and Auto. Knowledge of IT and use of software packages. Currently in a Customer facing role (min 1 year) - Ideally automotive - but not essential.
Applications close at midnight on 30th June 2026. We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.
Locations
Service Administrator - Customer Care in Bath, Somerset employer: Howards Group
Join our dynamic team in Taunton as a Service Administrator - Customer Care, where exceptional communication and customer care skills are valued. Enjoy a Monday to Friday work schedule with no weekends, a competitive salary, and an uncapped bonus scheme that rewards your hard work. With continuous training, career development opportunities, and a supportive work culture that fosters employee recognition and social connections, we are committed to making your experience both meaningful and rewarding.
