Parts Specialist in Bath, Somerset

Can you provide excellent customer service and would you like to work in an award-winning family business? Then we have the job for you. We are looking for a Parts Specialist. You will be working from Monday to Friday only; Aftersales at the Howards Group do not work at the weekend!

You must be a motivated individual with excellent attention to detail to progress in the Parts arena. You will be responsible for selling parts and accessories both to internal and external customers.

What do you get from being part of our great Aftersales Team at Howards Parts Hub?

• A generous bonus scheme - enabling you to earn your potential
• No weekend working; you will not be expected to work on Saturday/Sunday
• Enhanced Holiday Allowance - increasing with service and with an additional day for your birthday
• Training and Career Development - we invest in your growth by providing continuous training and development opportunities - with the Company and the Manufacturer
• Pension Scheme with a well-known and established provider - you may also be able to use salary exchange to increase your contribution
• Life Assurance Scheme - paying a minimum of twice your salary to your loved ones
• Discounted MOT & Service costs - to encourage you and your family to use our great business!
• Discounted gym membership
• Employment Assistance Programme providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
• Regular staff social events - an opportunity to spend time with your work colleagues
• Group employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme - we value your contribution to our business
• Free refreshments at work

Your Job at Howards:

• To sell your target of parts and accessories to internal and external customers, upselling where appropriate.
• Pro-actively conduct telephone and online activity to generate new prospects and manage customers in the sales cycle.
• Ensure customer expectations and requirements are identified and fully managed throughout the sales process and beyond, updating and communicating with customers.
• To continually update and maintain knowledge of the brand's products and services to ensure customers receive the very best service.
• To use computer systems to find parts, availability and correct prices.
• To record stock movements and assist with stock control/checks.
• To assist with marketing and promotion of the Parts Department.

What do we want in return?

• Target-driven and customer-focused individuals, ideally with some sales experience in a retail environment.
• Full driving licence.
• Computer literate, ideally with knowledge of an automotive DMS.
• Flexible and a team player; you will need to work across various sites and be able to work independently and as part of the Parts team.
• Excellent customer-facing skills with the ability to communicate at all levels.
• You will be competent in negotiating and closing sales whilst maintaining an excellent customer experience.
• Well-presented - you will be able to engage and build positive relationships with existing and potential customers.
• Able to work with defined processes and guidelines and have good core administration skills to accurately capture and use data.
• Demonstrate a passion for the industry and ability to successfully enthuse/motivate others (customers and colleagues).
• You will ideally have previous experience in the motor trade or a similar role.