At a Glance
- Tasks: Manage customer relationships and enhance the Aftersales journey.
- Company: Howards Taunton, a leader in automotive customer service.
- Benefits: Competitive salary, uncapped bonuses, and enhanced holiday allowance.
- Other info: Opportunities for continuous training and career progression.
- Why this job: Enjoy a Monday to Friday schedule with real earning potential.
- Qualifications: Experience in the automotive industry and strong communication skills.
The predicted salary is between 29644 - 36232 £ per year.
Senior Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton If you have exceptional communication and customer care skills you will excel in our business.
We need a Senior Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships.
You will be working with our Aftersales Teams in Taunton.
You will need to be a real people person and display proficiency within key areas of the role.
Previous experience of working in the automotive industry essential, along with a minimum of 1 years service in an Aftersales role.
Unlike other retail opportunities, you will only be working from Monday to Friday no weekends!
Whats in it for You?
With a competitive base salary of £26,523 and OTE of £35,000 gross per annum and real opportunities to make further sales, the sky is the limit for your earning potential.
Your success directly reflects your hard work and results.
As part of our great Aftersales Team, you will also benefit from: Monday to Friday working week A generous and uncapped bonus scheme enabling you to earn your potential Enhanced Holiday Allowance increasing with service and with an additional day for your birthday Training and Career Development continuous training and opportunities for career progression Pension Scheme with a well-known and established provider Life Assurance Scheme paying a minimum of twice your salary to your loved ones Discounted MOT
Senior Service Advisor employer: Howards Group
Howards Taunton is an exceptional employer that prioritises employee well-being and career growth, offering a supportive work culture where your contributions are recognised and rewarded. With a Monday to Friday schedule, generous bonus schemes, and continuous training opportunities, you can thrive in your role as a Senior Service Advisor while enjoying a healthy work-life balance. Located in Taunton, you'll be part of a dynamic team dedicated to building long-term customer relationships in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Howards Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Howards Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Howards Group:Your cover letter is your chance to shine! Tell us why you want to work at Howards Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Howards Group!
How to prepare for a job interview at Howards Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
