Customer Service Advisor
Working hours: Full-time, Monday - Friday (07:30 - 16:00)
Location: Swindon
The Customer Service Advisor will provide operational support and excellent customer service to key clients and all external partners. The role will report on weekly targets and deliver projects as outlined by the Team Leader.
Duties and Responsibilities (not limited to):
- Provide support and assistance with both internal & external customers.
- Monitored inbound/outbound calls daily.
- Answer customer queries within the agreed turnaround times.
- Provide an excellent level of customer service with a long-term aim of reducing customer queries/complaints.
- Provide administrative support for any customer reporting requirements.
- Liaise with internal partner platforms.
- Ability to use own initiative to support problem solving.
- Build professional relationships with all partners.
- Provide delivery information to customers as requested.
- Completing customer projects.
- Other ad hoc tasks as directed/requested.
Skills, Qualifications and Experience:
- English and Mathematics – Grade Pass (desirable)
- Excellent customer service, literacy and telephone skills
- PC literacy with understanding of Outlook, Excel, Word
- The ability to use/learn software packages that are applicable to the job
- Ability to prioritise, work independently and reach defined targets
- Good interpersonal skills – able to deal with people at all levels
- Passionate about delivering customer service excellence
- Positive and can-do attitude
To find out more, please see attached a full job description.
If this role sounds like a great fit for you, we’d love to hear from you. Click Apply Online to submit your application and tell us about yourself and your experience.
Req: 1444
Customer Service Advisor in Swindon employer: Howard Tenens
Howard Tenens is an excellent employer, offering a dynamic work culture in Ashby-de-la-Zouch that prioritises employee development and collaboration. With a focus on meaningful customer relationships and a commitment to professional growth, employees benefit from comprehensive training programmes and opportunities to advance within the company. The supportive environment fosters innovation and teamwork, making it an ideal place for those looking to make a significant impact in the supply chain sector.
