Customer Service Administrator
Working Hours: Full-Time, Monday to Friday (9am-5:30pm)
Location: Swindon
The Customer Service Administrator will need to put Customer Service standards at the forefront of all decisions, activities, and actions they make. The Customer Service Administrator will need to understand the importance of maintaining long-term and collaborative relationships to deliver only the best to our customers on a consistent basis. You will take pride in ensuring that service is never compromised and works with the customer Supply Chain team to deliver that goal.
In collaboration with the Customer Service Supervisor, and with the Warehouse Supervisors, you will support all neccessary administrative processes to ensure our customers’ orders are delivered on time, and in full.
What you'll be doing:
- Manage transactions in Blue Yonder Warehouse Management System (where applicable).
- Allocate and manage delivery dates of customer retail orders
- Tasks on Excel spreadsheets and replying to correspondence using Microsoft applications as directed.
- Provide support and assistance with both internal & external customers.
- Build professional relationships with all partners.
- Answering any customer queries with the agreed turnaround times.
- Ability to use own initiative to support problem solving.
- Support the Customer Service function, and Customer Service Supervisor, through effective holiday and sickness cover on all tasks.
What we're looking for:
- Microsoft Office in particular Excel – Intermediate level.
- Ability to work in a small team and with minimal supervision (when appropriate to do so)
- Good numeracy and literacy skills.
- Good attention to detail.
- Excellent time management skills are essential.
- Verbal and written communications skills to a high standard.
- WMS experience is desirable, ideally JDA or Blue Yonder.
To find out more, please see attached a full job description.
If this role sounds like a great fit for you, we’d love to hear from you. Click Apply Online to submit your application and tell us about yourself and your experience.
Req: 1485
Customer Service Administrator in Swindon employer: Howard Tenens
Howard Tenens is an excellent employer, offering a dynamic work culture in Ashby-de-la-Zouch that prioritises employee development and collaboration. With a focus on meaningful customer relationships and a commitment to professional growth, employees benefit from comprehensive training programmes and opportunities to advance within the company. The supportive environment fosters innovation and teamwork, making it an ideal place for those looking to make a significant impact in the supply chain sector.
