At a Glance
- Tasks: Manage customer accounts, ensuring excellent service and profitability while driving continuous improvement.
- Company: Join Howard Tenens, a leader in logistics with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to develop skills in contract management and negotiation.
- Why this job: Make a real impact by enhancing customer relationships and driving business success.
- Qualifications: Degree in business or logistics, plus 3 years of relevant experience required.
The predicted salary is between 35000 - 45000 £ per year.
Howard Tenens are currently looking to recruit a Contract Executive on a permanent basis who has a passion for service and a strong customer focus. The role will oversee the Customer Account Plan ensuring the customer relationship enjoys mutual value to include, excellence in customer service, cost to serve, profitability, H&S, continuous improvement and wallet growth.
What you'll do:
- Ensure the business retains and grows existing customer accounts with commercials that enable the business to achieve and surpass its budgeted profit target.
- Engage with site leadership teams, IT and Finance to review customer and supplier commercial arrangements, in addition to operational support and productivity analysis.
- Support the Contract Management Team to deliver mutual value for the business’s top 25 Customers.
- Understand the customers' strategy and how HTL supports and delivers this.
- Understand how HTL creates value and have a Continuous Improvement register in place for each customer.
- Understand the annual rate review and contract renewal processes to ensure HTL ensures the business is both profitable and retained on a long-term basis.
- Lead negotiations with customers to establish favourable terms and conditions that align with the company's strategic objectives.
- Negotiate pricing, service levels, performance metrics, and other contract terms to achieve cost savings and service enhancements.
- Oversee the entire contract lifecycle, from drafting and reviewing contracts to monitoring performance and ensuring compliance.
- Develop standardised contract templates and processes to streamline administration and minimise legal and financial risks.
- Identify and mitigate potential risks associated with logistics contracts, such as service disruptions, regulatory compliance, liability issues, and financial penalties.
- Develop contingency plans and escalation procedures to address unforeseen circumstances and minimise business disruptions.
- Monitor contract compliance and performance metrics to ensure adherence to agreed-upon terms and service levels.
- Implement tracking mechanisms and reporting tools to assess vendor performance, identify areas for improvement, and drive continuous optimisation.
What we're looking for:
- Ability to demonstrate Commercial Awareness with customers and suppliers.
- Bachelor's degree in business administration, logistics, supply chain management, or a related field.
- Advanced degree or professional certification (e.g., CSCP, CPM, CSCP) is desirable.
- Proven experience of 3 years in contract management, procurement, or logistics operations within the transportation, warehousing, or distribution industry or similar industry.
- Knowledge and experience of logistics and supply chain management concepts, including transportation modes, inventory management, and distribution networks with an intent to increase awareness through operational experience and/or secondments.
- Excellent analytical skills with the ability to interpret complex contractual documents and financial data.
- Effective communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Proficiency in contract management software, ERP systems, and Microsoft Office Suite.
- Strong organisational skills with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Demonstrated problem-solving abilities and attention to detail.
- Demonstrates a clear and supportive management style.
Contract Executive in Swindon employer: Howard Tenens
Howard Tenens is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a strong focus on customer service and continuous improvement, employees are encouraged to grow their skills and advance their careers while enjoying a supportive environment that values teamwork and innovation. Located in a dynamic industry, the company offers competitive benefits and opportunities for meaningful contributions to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Executive in Swindon
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Howard Tenens and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Howard Tenens!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Howard Tenens keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Contract Executive in Swindon
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Howard Tenens:This is your chance to really connect with the team at Howard Tenens. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Howard Tenens
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Howard Tenens.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Howard Tenens that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Howard Tenens. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
