Role Description
Working hours: Full time, Monday to Friday
Reporting to the Head of Contract Management, the Contract Manager will oversee the Customer Account Plan ensuring the customer relationship enjoys mutual value to include, excellence in customer service, cost to serve, profitability, H&S, continuous improvement and wallet growth.
The Contract Manager will be responsible for managing larger accounts and will build and grow the customer relationships, ensuring that the customer and HTL have meaningful contact points throughout the structures, to include, day to day operational contacts, IT, Finance and SLT.
Qualifications, Skills & Experience
- Proven experience as an Account Manager within FMCG, retail, or temperature‑controlled warehousing & final mile distribution.
- Strong understanding of chilled and frozen supply chains, including compliance, handling requirements, and time‑critical flows.
- Experience and knowledge of distribution, warehouse operations and supply chain management concepts, including transportation modes, inventory management, and distribution networks.
- Ability to demonstrate Commercial Awareness with customers and suppliers.
- Bachelor's degree in business administration, logistics, supply chain management, or a related field. Advanced degree or professional certification (e.g., CSCP, CPM, CSCP) is a plus.
- Strong understanding of contract law, negotiations, and contract administration principles.
- Excellent analytical skills with the ability to interpret complex contractual documents and financi
- Proficiency in contract management software, ERP systems, and Microsoft Office Suite.
- Effective communication and interpersonal skill, with a clear and supportive management style.
- Has a passion for service and a strong customer focus.
Contract Manager employer: Howard Tenens
Howard Tenens is an excellent employer, offering a dynamic work culture in Ashby-de-la-Zouch that prioritises employee development and collaboration. With a focus on meaningful customer relationships and a commitment to professional growth, employees benefit from comprehensive training programmes and opportunities to advance within the company. The supportive environment fosters innovation and teamwork, making it an ideal place for those looking to make a significant impact in the supply chain sector.
